FSTD Technical Support Engineer -2

Job Description:

A. ACCOUNTABILITIES
1. Ensures and coordinates with the FSTD technicians for the efficient operation of the Training Devices in order to keep a level of reliability as requested by Airbus training standards. 2. Is accountable for the high quality level and timely actions when performing trouble-shooting interventions following device failures or instructors' requests. 3. Is accountable for providing technical troubleshooting outside Airbus working hours and therefore without immediate supervision. 4. Is accountable for being proactive and proposing corrective maintenance solutions as and when required 5. Participates in the technical support and follow-up of the training sessions and provides efficient reports to other teams and managers. 6. Ensures the training center operation continuity outside normal working hours whenever the Team Leader/Engineer is absent. 7. Collaborative and teamwork are expected due to regular exchanges with Toulouse central support team; OEM support and Quality team B. MAIN ACTIVITIES The job holder is in constant relation (24 / 7) with instructors and trainee customers as the front line support regarding Training Devices operations. Customer’s satisfaction is his/her priority. He/she is accountable toward the hierarchy, for all his team decisions: technical, operational and relational.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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