Job Description: Key Responsibilities Ensure that Front Office team in AITC meet the desired SLA and other metrics Manage a team of Engineers by monitoring the workload and prioritizing incidents and requests to ensure rapid responses to business needs Stakeholder management and maintaining Business Relationship Management Work closely with cross functional teams to plan and execute IT Infrastructure projects Escalate issues and involve experts wherever required to resolve issues as quickly as possible Provide technology expertise and thought leadership with an emphasis on End User Experience. Driving Service Improvements for the IM Support team. Be accountable for effective utilization of End Users IT Infrastructure Refine and maintain policies, standards and technical processes. Create, maintain and improve measurements that enable the organization to achieve operational SLAs with respect to service performance, availability, security, risk, and compliance Prepare weekly/monthly status reports and management presentations End to end responsible for site IT infrastructure Digital security, incident reporting and security incident remediation management. Manage cross functional and vendor relationships associated with areas of responsibility. Develop technical knowledge of each system within the company in order to understand the technologies and services the IM Support team is responsible for. Maintain the end user devices and common infrastructure by ensuring up to date asset inventory Annual Operational Plan (AOP) Management: keeping in mind the forecast and business needs. Manage infrastructure Obsolescence (e-Waste) for front office and back office assets. Responsible for yearly FAR (Fixed asset register) verification annually and as and when required by auditors. Support the following applications and technologies for Digital Operating System: Windows Server management, Windows 10, iOS and Mac OS Google Workspace application Devices like laptop, tablet, Virtual Desktops, Smartphone and iPad Secured Printing Solutions Meeting Room Support & special event support Server, Storage, Network & WAN Infrastructure- basic support Microsoft Operating System: Windows 10, Mac and iOS Security Endpoint Products and solutions (AV, EDR, Proxy, DLP, VPN) Enterprise Cisco Networking: LAN, WAN, Cisco call manager, DNS and Wi-Fi Technologies IT Infrastructure Monitoring CCTV Monitoring & Access control - IT Infra & Network Support Supporting the following applications and technologies for Training Media Cornerstone (E-learning); My TDS - Training Application Briefing & Debriefing Facility support Flight training & Maintenance training Classroom support Supporting trainees, pilots during course & E-test Ensuring all guidelines are followed as per DGCA established process Ensuring zero non-compliance during audits Supporting the following applications and technologies for Business Applications Finance & Procurement Systems HR Systems Security Systems Legal & Compliance Systems Qualification Technical graduate with 10 to 12 years of strong experience in IT Infrastructure and Services ITIL Foundation Certified Preference will be given to candidates having a Project Management and/or Agile certification. Essential skills Collaborative approach – ability to work well with others and communicating effectively Problem solving strengths – ability to deal effectively with problems, this will involve understanding technical systems and processes to find solutions. Ability to break down processes into simple steps in order to find efficiencies and improvement to simplify, provide clarity, enhance delivery. Good organizational and planning skills, with attention to detail Motivated, with a positive (can-do) and enthusiastic attitude Good documentation skills, including writing policies and procedures Must be flexible in approach to work content and responsibilities Must be a self-starter and able to work with a minimum of supervision Must be able to manage the tasks and time based on their priority. Demonstrates a high level of commitment to end user experience. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus India Training Centre Private Limited Employment Type: Permanent - Experience Level: Professional Job Family: Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description: A. ACCOUNTABILITIES 1. Ensures and coordinates with the FSTD technicians for the efficient operation of the Training Devices in order to keep a level of reliability as requested by Airbus training standards. 2. Is accountable for the high quality level and timely actions when performing trouble-shooting interventions following device failures or instructors' requests. 3. Is accountable for providing technical troubleshooting outside Airbus working hours and therefore without immediate supervision. 4. Is accountable for being proactive and proposing corrective maintenance solutions as and when required 5. Participates in the technical support and follow-up of the training sessions and provides efficient reports to other teams and managers. 6. Ensures the training center operation continuity outside normal working hours whenever the Team Leader/Engineer is absent. 7. Collaborative and teamwork are expected due to regular exchanges with Toulouse central support team; OEM support and Quality team B. MAIN ACTIVITIES The job holder is in constant relation (24 / 7) with instructors and trainee customers as the front line support regarding Training Devices operations. Customer’s satisfaction is his/her priority. He/she is accountable toward the hierarchy, for all his team decisions: technical, operational and relational. TRAINING DEVICES MAINTENANCE AND OPERATION TASKS Performs simulators and trainers daily operations (version change, pre-flights, instructors call). Plans, coordinates and performs preventive maintenance tasks and modifications defined. Ensures and performs curative tasks in a timely manner and with high level of quality. Ensures and performs the simulator software update package installation. Performs, analyses and checks Recurrent Qualification Tests Guide to prepare yearly Training Devices approvals by Authorities. Ensures and performs internal repair using bench’s tests in laboratory to minimize external repair expenses. Analyses and solves all the problems raised by customers and instructors. On instructor request, demonstrates functionality of the instructor panel. (Dry lease customers). TROUBLESHOOTING AND DISCREPANCY REMARKS INTERVENTIONS Performs on the spot troubleshooting interventions. Solves all the discrepancies remarks linked to hardware failures. Ensures that analyses, answers, solving or reports on all the discrepancies remarks raised on Training Devices are performed. TRAINING DEVICES SUPERVISION Ensures the necessary corrective actions following problems recorded during Preventive and corrective maintenance, DRs and recurrent qualification tests. Manages the training device parts and spare parts. Ensures compliance with the Compliance Monitoring System at all times Participate in the recurrent qualification if the schedule permits. TRAINING DEVICES IMPROVEMENT AND UPDATES Performs and follows-up projects linked to the reliability improvement or obsolescence problem. Performs Aircraft Database updates and specifics demands SAFETY INITIATIVES: Analyses reported in service events to identify any safety or environment issue. Report any (potential) safety issue or (potential) safety event that is detected in the frame of the day to day activity Report any (potential) environment issue or (potential) environment event that is detected in the frame of the day to day activity. Can contribute, on request of their safety representatives, in any safety enhancement initiative as part of Safety management activity (PSP, SMS), eg, contribute in the analysis and follow up of in-service events, contribute in the identification and analysis of hazards and risk assessment in their own domain of activity. C. OUTPUTS In an optimizing training devices schedule context, with his team, he will deliver the training devices on time and fully functional to the customers. The result of the job is linked to the customer satisfaction index and reliability of the devices. Provide an efficient report of his activity to the other team, to the technical manager, to the support team and to management. D. JOB REQUIREMENT Higher Educational Qualification in Electronic or Aeronautical Engineering discipline or AME course Minimum 5-6 years continued and recent experience of FSTD maintenance operations and support Experience with respect to the Authority FSTD Certification and Compliance Audits Experience in working on TRU FFS is a plus or experience with any simulator OEM is preferred Basic awareness of simulator hardware architecture and troubleshooting skills Excellent command of IT and keeps abreast of technological advancements Team fit and effective communication Customer oriented focus Able to work 24/7 shift roster This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus India Training Centre Private Limited Employment Type: Permanent - Experience Level: Professional Job Family: Customer Eng.&Technical Support&Services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description: Note : The position is for the newly formed joint venture company between Airbus & Air India. The joint venture company will be called Airbus India Training Center (AITC) About Company Delivering on its commitment to ‘Skill India’, Airbus has entered into a 50:50 joint venture with the Tata-owned Air India to launch a world-class pilot training center in Gurugram, Haryana. The JV Training Centre will offer A320 and A350 flight training to some 5,000 new pilots over 10 years and is due to be operational starting early 2025. This joint venture, named as Airbus India training center (AITC) will be a strategically critical project for both organizations, with an ambition to form a world leading Aviation Academy in South Asia that could positively impact operations and safety standards of both Airbus and Air India operators in the region. Position : Head of Training Location : Gurgaon, Haryana Employment: The incumbent will be a position holder of the JV legal entity, Company name - Airbus India Training center The Local Head of Training has the delegation from the Head of Training within its own local Training Centre for ensuring that the “Airbus Training” standards are in line with corporate training projections, particularly in: ensuring that the training provided is in compliance or in adequacy with Airbus Training Worldwide entity Requirements ensuring the satisfactory integration of flight training in an aircraft or a flight simulation training device (FSTD) and theoretical knowledge instruction supervising the progress of individual trainees issuing the “Airbus Training” certificate in accordance with Airbus Training Worldwide Entity Requirements Continually promoting the safety policy to all personnel and taking part to SMS initiatives Within its own Training Centre, he/she is responsible for: the trainee pre-requisites for the course the training materials (Flight Crew Training Program (FCTP), FSTD, Aircraft for Ab-initio, etc.) the Instructor/Examiner competencies the Training forms and progress reports This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus India Training Centre Private Limited Employment Type: Permanent - Experience Level: Professional Job Family: Training support & services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.