Front Office Specialist

Job Purpose:

To manage the front desk efficiently and provide excellent service to visitors, employees, and external stakeholders, ensuring smooth coordination, prompt communication, and a professional company image.

Key Responsibilities:

1. Reception & Visitor Management:

• Greet and welcome visitors in a courteous and professional manner.
• Maintain visitor logbook and issue visitor passes as per company policy.
• Inform concerned departments/individuals of visitor arrival.

1. Telephone & Communication Handling:

• Answer, screen, and forward incoming phone calls.
• Handle basic queries or direct calls to the appropriate department.
• Maintain a daily call log and ensure prompt follow-ups if required.

1. Administrative Support:

• Maintain front desk area and meeting rooms in a neat and organized manner.
• Maintain stock of office supplies, ID cards, and stationery at the front desk.

1. Meeting & Conference Room Management:

• Schedule and prepare meeting rooms.
• Coordinate with housekeeping and IT for arrangements.
• Ensure rooms are clean and equipped before meetings.

1. Compliance & Security Support:

• Support adherence to visitor security protocols.
• Coordinate with security for access cards, ID issuance, etc.
• Report any suspicious behavior or incidents at the reception.

Key Skills & Competencies:

• Excellent communication and interpersonal skills
• Pleasant personality and professional appearance
• Proficiency in MS Office (Word, Excel, Outlook)
• Multitasking and time-management skills
• Strong organizational abilities

Educational Qualification:

• Graduate in any discipline (preferred: B.A., B.Com, BBA)

Experience:

• 3–4 years of experience in front desk or reception role (experience in corporate/hospitality environment preferred).

Interested candidates can share their resume at Kanika.bhambri@bptp.com