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Svenska Design Hotels
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Front Office Manager

Front Office Manager

Svenska Design Hotels

10 years

0 Lacs

Kakinada Andhra Pradesh India

Posted:2 days ago| Platform:

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Skills Required

design drive upselling service empathy billing reporting marketing

Work Mode

On-site

Job Type

Full Time

Job Description

Front Office Manager

Svenska Design Hotels, a European chain of boutique hotels from Sweden

5-star Luxury Hotel in Kakinada, Andhra Pradesh

Rs. 4.20 to Rs. 6.00 lakhs per annum

Degree/ diploma in Hotel Management

Min. 10 years front office experience in hotels essential

Proficiency in English (essential) and Telugu (desirable)

ROLE & RESPONSIBILITIES

Maximize Revenues:
Drive revenues with corporate clients as well as through online platforms, apart from upselling and cross-selling to guests
Lead Front Office Team:
Supervise, train, and motivate staff to deliver high-performance service with strong sales orientation
Enhance Guest Experience:
Ensure personalized, seamless check-ins/ check-outs and handle guest concerns with empathy and speed
Operational Efficiency:
Oversee smooth front desk operations, ensuring accuracy in reservations, billing, and guest communications
Brand & Service Standards:
Maintain highest standards of service while ensuring robust reporting and adhering to company SOPs
Cross-Department Coordination:
Work with Sales, Marketing, and Housekeeping to align on occupancy targets and guest satisfaction

Apply to hr.kakinada@svenskahotels.com with your resume and current/ expected compensation

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