Job Overview The Front Office Manager will oversee all front desk operations, ensuring seamless guest experiences from check-in to check-out. This role requires excellent leadership, communication, and organizational skills to manage the team effectively and maintain high service standards. Key Responsibilities Supervise, train, and motivate front office staff (receptionists, bell desk, concierge, etc.). Ensure smooth check-in, check-out, and reservation processes. Handle guest complaints, requests, and feedback with professionalism. Manage room allocations, bookings, and coordination with housekeeping and other departments. Monitor front office operations to ensure compliance with hotel policies and standards. Prepare daily, weekly, and monthly front office reports. Control costs while maximizing guest satisfaction and revenue opportunities. Maintain positive guest relations and ensure a welcoming environment. Implement staff schedules, duty rosters, and performance evaluations. Stay updated on hospitality trends and suggest service improvements. Requirements Bachelor’s degree/diploma in Hospitality Management or a related field. Minimum 3–5 years of experience in front office operations (hospitality industry preferred). Strong leadership and people management skills. Excellent communication and interpersonal abilities. Knowledge of PMS (Property Management Systems) and MS Office. Ability to work under pressure, multitask, and maintain high service standards. Flexible to work in shifts, including weekends and holidays. Benefits Competitive salary with performance incentives. Accommodation/meal benefits (if applicable). Career growth and training opportunities. Positive and professional work environment. Job Types: Permanent, Fresher Pay: From ₹19,500.00 per month Benefits: Food provided Leave encashment Provident Fund Experience: FRONT OFFICE MANAGER: 5 years (Required) Language: HINDI, ENGLISH, GUJARATI (Required) License/Certification: HOTEL MANAGEMANT CERTIFICATE (Required) Location: Jamnagar, Gujarat (Required) Work Location: In person
Job Overview The Front Office Manager will oversee all front desk operations, ensuring seamless guest experiences from check-in to check-out. This role requires excellent leadership, communication, and organizational skills to manage the team effectively and maintain high service standards. Key Responsibilities Supervise, train, and motivate front office staff (receptionists, bell desk, concierge, etc.). Ensure smooth check-in, check-out, and reservation processes. Handle guest complaints, requests, and feedback with professionalism. Manage room allocations, bookings, and coordination with housekeeping and other departments. Monitor front office operations to ensure compliance with hotel policies and standards. Prepare daily, weekly, and monthly front office reports. Control costs while maximizing guest satisfaction and revenue opportunities. Maintain positive guest relations and ensure a welcoming environment. Implement staff schedules, duty rosters, and performance evaluations. Stay updated on hospitality trends and suggest service improvements. Requirements Bachelor’s degree/diploma in Hospitality Management or a related field. Minimum 3–5 years of experience in front office operations (hospitality industry preferred). Strong leadership and people management skills. Excellent communication and interpersonal abilities. Knowledge of PMS (Property Management Systems) and MS Office. Ability to work under pressure, multitask, and maintain high service standards. Flexible to work in shifts, including weekends and holidays. Benefits Competitive salary with performance incentives. Accommodation/meal benefits (if applicable). Career growth and training opportunities. Positive and professional work environment. Job Types: Permanent, Fresher Pay: From ₹19,500.00 per month Benefits: Food provided Leave encashment Provident Fund Experience: FRONT OFFICE MANAGER: 5 years (Required) Language: HINDI, ENGLISH, GUJARATI (Required) License/Certification: HOTEL MANAGEMANT CERTIFICATE (Required) Location: Jamnagar, Gujarat (Required) Work Location: In person