Front Office Manager

Job Overview

The Front Office Manager will oversee all front desk operations, ensuring seamless guest experiences from check-in to check-out. This role requires excellent leadership, communication, and organizational skills to manage the team effectively and maintain high service standards.

Key Responsibilities

• Supervise, train, and motivate front office staff (receptionists, bell desk, concierge, etc.).
• Ensure smooth check-in, check-out, and reservation processes.
• Handle guest complaints, requests, and feedback with professionalism.
• Manage room allocations, bookings, and coordination with housekeeping and other departments.
• Monitor front office operations to ensure compliance with hotel policies and standards.
• Prepare daily, weekly, and monthly front office reports.
• Control costs while maximizing guest satisfaction and revenue opportunities.
• Maintain positive guest relations and ensure a welcoming environment.
• Implement staff schedules, duty rosters, and performance evaluations.
• Stay updated on hospitality trends and suggest service improvements.

Requirements

• Bachelor’s degree/diploma in Hospitality Management or a related field.
• Minimum 3–5 years of experience in front office operations (hospitality industry preferred).
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of PMS (Property Management Systems) and MS Office.
• Ability to work under pressure, multitask, and maintain high service standards.
• Flexible to work in shifts, including weekends and holidays.

Benefits

• Competitive salary with performance incentives.
• Accommodation/meal benefits (if applicable).
• Career growth and training opportunities.
• Positive and professional work environment.

Job Types: Permanent, Fresher

Pay: From ₹19,500.00 per month

Benefits:

• Food provided
• Leave encashment
• Provident Fund

Experience:

• FRONT OFFICE MANAGER: 5 years (Required)

Language:

• HINDI, ENGLISH, GUJARATI (Required)

License/Certification:

• HOTEL MANAGEMANT CERTIFICATE (Required)

Location:

• Jamnagar, Gujarat (Required)

Work Location: In person