Greetings from Krishna Hotel & Resorts Ø About Us : We are taking this opportunity to introduce Krishna Hotel & Resorts, a spectacular a Luxurious Hotel & Resorts in Khargone, Madhya Pradesh. Located in Jaitapur, Khargone, Krishna Hotel & Resorts, an elegant property providing with Five star facilities, is the meeting point of tradition and modern design and is the ideal place for creating memories of all the unique and wonderful moments of your life. The entire property is extended in a total of 8 acres of landscape and the Property is designed as two individual properties Named as Jayati & Mukund with separate support facilities. In total we have 80 keys, 2 big Banquet Halls, 2 big Lawns along with other small facilities. Few other facilities include Swimming Pool, Restaurant and a party hall. We are Looking for an Experienced and Cultured Candidate as our Front Office Manager Key Responsibilities · Assists the Accommodation Manager in all aspects of their duties · Assist Accommodation Manager in execution of the management of staff · Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition · Monitor Front Office and particularly Guest Relations personnel, to ensure that known repeat guests and other VIPs receive special attention and recognition · Control the availability of rooms, rooms types, accuracy of room count and rate categories · Maximise occupancy, revenue and average rate while maintaining high service standards · Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” is adhered to · Adjust / Turn away guests if occupancies deem it necessary ensuring no good-will is lost · Liaise closely with Housekeeping Manager to ensure special guest needs, amenities and other room related requests are met · Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out · Know system recovery procedures · Interpret computer reports · Compile statistics for front office and provide reports relating to that area · Continually check the accuracy of room count · Approve upgrades and special amenities in absence of Accommodation Manager · Maintain inter-departmental relationships to ensure seamless customer service · Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival · Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures · Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees · Provide input for Front Office Departmental Meetings and deputizes in cases of absence · Promote Inter-hotel sales and in house facilities Human Resource and Training Responsibilities · Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include: o Assists in planning for future staffing needs o Assists in recruiting in line with company guidelines o Prepares and executes detailed induction program for new staff o Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation o Ensures training needs analysis of Front Office staff is carried out and training programmes are designed and implemented to meet needs o Provides input for probation and formal performance appraisal discussions in line with company guidelines and assists Manager in the conduct of same o Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance o Regularly communicates with staff and maintains good relations Financial Responsibilities · Works with superior in the preparation and management of the department’s budget. Duties include: o Assists in co-ordinating the preparation of the departmental annual budget o Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget o Assists in the preparation of the hotel strategic plan, goals program, and Front Office Departmental Budget Occupational Health and Safety Responsibilities · Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same · Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures · Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly · Initiate action to correct a hazardous situation and notify supervisors of potential dangers · Log security incidents and accidents in accordance with hotel requirements Key Competencies Key Tasks Drive For Results · Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals · Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles Understanding the Business · Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information · Adheres to The Five Managers Hotels Group Corporate Code of Conduct, Employee Handbook and Hotel policies · Demonstrates an understanding of competitors’ major strengths and weaknesses · Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations · Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable Problem Solving and Decision Making · Diagnose problems and thoroughly analyse information to guide decision making · Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions Customer Focus · Build and maintain positive relationships with all internal customers and guests in order to exceed their needs · Take action to address these needs in order to exceed their expectations · Create a positive hotel image in every interaction with internal and external customers · Adhere to hotel brand standards · Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests · Assist guests and escort them to locations within the hotel at their request · Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs · Maintain current Hotel information to be able to provide information to guests · Implements Procedures which enhance the guest experience Innovation · Generate new ideas and encourage creativity from your staff · Recognize the need for new and modified approaches Teamwork · Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results · Actively participate in wider hotel meetings · Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication Adaptability · Be comfortable and effective in an environment of ambiguity or change · Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner · Complete tasks as directed by Management Impact and Influence · Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance · Build consensus for action and negotiate mutually beneficial solutions to problems · Establish influential contacts with suppliers Leading and Developing People · Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support · Develop potential of others through coaching and development opportunities to build organization capability for the future Cultural Awareness · Understands and takes into account the global nature of the business; works effectively with colleagues from different view points, cultures and countries Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Ability to commute/relocate: Khargone, Madhya Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Education: Bachelor's (Required) Experience: Front Office Manager: 2 years (Required) Language: English (Required) Hindi (Required) Application Deadline: 31/07/2025 Expected Start Date: 10/07/2025