Front Office Manager

As a Front Office Manager at Krishna Hotel & Resorts, you will play a crucial role in ensuring the smooth operations of the Front Office Department. You will work closely with the Accommodation Manager to oversee the management of staff and maintain high service standards to maximize occupancy, revenue, and average rate. Your responsibilities will include monitoring Front Office personnel to provide guests with prompt and personalized attention, ensuring special treatment for VIP guests, and controlling room availability and rate categories. In this role, you will collaborate with the Housekeeping Department to uphold room image standards and coordinate special guest requests. You will also be responsible for maintaining accurate room counts, approving upgrades, and overseeing the cleanliness and orderliness of the lobby, reception, and VIP rooms. Additionally, you will work with the Finance Department to ensure credit procedures are followed and interpret computer reports to compile statistics for the Front Office. As a Front Office Manager, you will also be involved in human resource and training responsibilities, including planning for staffing needs, recruiting new staff, conducting induction programs, and providing ongoing training to meet departmental needs. You will be responsible for coaching, counseling, and disciplining staff to enhance performance and maintain good employee relations. Financial responsibilities will involve assisting in budget preparation and management, monitoring departmental costs, and contributing to the hotel's strategic plan. You will also be required to demonstrate awareness of occupational health and safety policies and procedures to ensure a safe working environment for yourself and your team. Key competencies for this role include driving for results, understanding the business, problem-solving and decision-making, customer focus, innovation, teamwork, adaptability, impact and influence, leading and developing people, and cultural awareness. You will be expected to maintain a high level of product and service knowledge, exceed guest expectations, and promote a positive hotel image through your interactions. This is a full-time position based in Khargone, Madhya Pradesh. The ideal candidate should have a Bachelor's degree, at least 2 years of experience as a Front Office Manager, and proficiency in English and Hindi languages. If you are passionate about delivering exceptional guest experiences, driving business results, and leading a dynamic team, we invite you to apply for this position by the application deadline of 31/01/2025. The expected start date is 01/02/2025. Join us at Krishna Hotel & Resorts and be part of a luxurious and welcoming hospitality environment where your skills and dedication will contribute to creating memorable experiences for our guests.,