Front Office Manager

Full job description

We launched our new Hair Fixing Studio at Baner, Pune and are looking for a Manager to join our company "HEADZ", a leading provider of non-surgical hair fixing solutions with branches across India, UK, UAE, and Kuwait. In this pivotal role, you will be the first point of contact for clients exploring hair loss solutions—guiding them through available options, understanding their unique needs, and recommending the most suitable products or services to help them regain confidence. In addition, you will oversee key administrative tasks such as managing appointments, maintaining client records, coordinating daily operations, and ensuring a smooth and welcoming experience for every visitor to the center.

Key Responsibilities:

• Greet and consult clients regarding hair loss concerns and available fixing options.
• Understand each client’s expectations and provide customized solutions (hair patches, hair systems, bonding, weaving, etc.).
• Conduct scalp/hair assessments and explain the procedure clearly.
• Demonstrate product samples and assist in selection.
• Coordinate with technicians and stylists to ensure smooth service delivery.
• Maintain records of client consultations, feedback, and follow-ups.
• Achieve consultation-to-conversion targets.
• Ensure a professional and empathetic client experience at all times.
• Stay updated on the latest hair fixing technologies and trends.

Qualifications & Skills:

• Diploma or higher; cosmetology or related certification is a plus.
• Prior experience in customer service or consultation is added advantage, preferably in beauty/wellness/healthcare.
• Excellent interpersonal and communication skills.
• Professional appearance and demeanor.
• Strong sales orientation and negotiation skills.
• Ability to handle sensitive conversations with empathy and discretion.

What We Offer:

• Competitive salary and attractive incentives.
• Opportunities for career growth within the organization.
• Supportive and professional work environment.
• Comprehensive training and development programs
• Participation in our annual company conference held at destinations across India
• Fully paid annual travel opportunity alongside top-performing teams from across all centres

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Gender : Male or Female

Ability to commute/relocate: Baner, Pune, Maharashtra: Reliably commute or plan to relocate before starting work

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid time off

Work Location: In person

Expected Start Date: 10/09/2025