Job
Description
Objective: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department. Mumbai Based candidate only. Duties & Responsibilities: Trains, cross–trains, and retrains all front office personnel. Participates in the selection of front office personnel. Maintains working relationships and communicates with all departments. Maintains master key control. Verifies that accurate room status information is maintained and properly communicated. Resolves guest problems quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Works within the allocated budget for the front office. Receives information from the previous shift manager and passes on pertinent details to the incoming manager. Checks cashiers in and out and verifies banks and deposits at the end of each shift. Enforces all cash handling, check-cashing, and credit policies. Upholds the hotel’s commitment to hospitality. Prepare performance reports related to the front office. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit reports and maintain close observation of daily room count. Monitor the selling status of the rooms daily. I.e. flash report, allowance etc. Monitor high-balance guests and take appropriate action. Ensure implementation of all hotel policies. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Prepare revenue and occupancy forecasting. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Ensure that Front Office staff are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Monitor all V.I.P.’s special guests and requests. Maintain the required pars level of all front office and stationery supplies. Review daily front office work and activity reports generated by Night Audit Review Front Office log book and guest feedback forms on a daily basis. Perform other duties as requested by management. EDUCATION: Bachelor In Hotel Management is Must two-year college degree. IDS software Knowledge is Mandatory. EXPERIENCE: 12 to 15 year of experience of hotel front desk managerial and supervisory experience, Experience in handling cash, accounting procedures, and general administrative tasks of Front Office. Show more Show less
