Front Office Manager

Company Description

Roswyn, a Morgans Originals Hotel

What You’ll Do...

• Lead the Front Office team by example—be visible, approachable, and proactive in guiding and supporting your colleagues.
• Oversee all front desk operations including check-ins, check-outs, room allocations, and VIP guest handling.
• Ensure every guest interaction is warm, authentic, and memorable, reflecting the Morgans Originals spirit.
• Act as the primary point of contact for guest concerns, resolving issues with empathy, efficiency, and creativity.
• Collaborate closely with F&B, Housekeeping, and other departments to ensure seamless coordination and service delivery.
• Conduct regular property walkthroughs to ensure guest areas meet operational and brand standards.
• Monitor guest feedback, escalate trends, and work with the team to continuously elevate the experience.
• Assist with recruitment, training, coaching, and motivating the Front Office team.
• Oversee operational reports, handovers, and internal communications, ensuring accuracy and timeliness.
• Support safety, security, and emergency protocols within the Front Office during shifts.
  

What We’re Looking For…

• Previous experience as a Front Office Manager, Assistant Front Office Manager, or similar supervisory role in a luxury or lifestyle hotel.
• A natural host who loves connecting with people, solving problems, and creating special moments.
• Strong leadership and interpersonal skills, with the ability to bring out the best in your team.
• Confident decision-maker, calm and composed in fast-paced or challenging situations.
• Excellent organizational skills and strong attention to detail.
• Fluent in English; additional languages (especially Hindi or regional languages) are a plus.
• Knowledge of hotel systems (Opera PMS preferred) and good computer literacy.
• Flexible with working hours, including evenings, weekends, and holidays.
• Embodies the Morgans Originals spirit: creative, bold, approachable, and always looking to do things a little differently.
  

What’s In It For You...

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture