Front Office Manager

Organization- Hyatt Centric Candolim Goa

Summary

• Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary.
• Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.
• Ensures the strict control of room keys.
• Assists in securing external guest accommodation in overbooking situations.
• Ensures that public areas are clean and up to standard.
• Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
• Ensures that all V.I.P. and long stay guests are met on arrival by an Assistant Manager.
• Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
• Assists in monthly reforecast, as appropriate.
• Assists in the preparation of the Annual Business Plan for Rooms Division.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
  

Qualifications