Front Office Manager

As the Front Office Manager at our resort in Ooty, Tamil Nadu, you will be responsible for overseeing all front desk operations to ensure exceptional guest experiences. Your role will involve managing the front office team, handling guest check-ins and check-outs, reservations, and overall guest satisfaction while upholding high service standards. **Key Responsibilities:** - **Guest Services & Satisfaction:** - Oversee front office operations for smooth check-ins and check-outs. - Greet guests warmly, handle inquiries, requests, and complaints efficiently. - Ensure a seamless guest experience throughout their stay. - Collaborate with housekeeping and other departments to fulfill guest requests. - **Team Management:** - Train, supervise, and mentor front office staff. - Schedule and assign daily tasks, motivating staff to provide outstanding service. - Monitor staff performance and provide feedback for improvement. - **Reservation & Revenue Management:** - Manage room reservations, availability, and rate structures. - Coordinate with sales and marketing teams to maximize occupancy and revenue. - Monitor and enhance online and direct booking performance. - **Operations & Compliance:** - Ensure compliance with resort policies, safety regulations, and standard operating procedures. - Maintain accurate records of guest interactions and billing. - Implement and enhance front desk procedures for efficiency. - **Customer Relations & Brand Management:** - Ensure guests have a memorable stay and address complaints professionally. - Collect guest feedback and suggest service improvements. - Uphold high hospitality standards to maintain a strong brand image. **Qualifications & Experience:** - Bachelor's degree or diploma in Hotel Management / Hospitality Management. - 4+ years of front office operations experience, preferably in a resort or luxury hotel. - Strong leadership, communication, and problem-solving skills. - Proficiency in hotel management software (IDS). - Ability to handle high-pressure situations with professionalism. - Excellent organizational and multitasking abilities. - Fluency in English, Hindi, and Kannada is an added advantage. In this role, you can enjoy competitive salary and incentives, accommodation, meals, and career growth opportunities within the resort. **Benefits:** - Flexible schedule - Paid time off - Provident Fund Please note that this is a full-time, permanent position requiring your presence on-site at the resort.,