Front Office Manager

Job Title: Front Office Manager
Location: Ooty, Tamil Nadu
Industry: Hospitality (Resort)

Job Summary:

The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest experiences, and managing the front office team. They will handle guest check-ins and check-outs, reservations, and overall guest satisfaction while maintaining high service standards at the resort.

Key Responsibilities:

1. Guest Services & Satisfaction:

• Oversee the front office operations, ensuring smooth check-ins and check-outs.
• Greet guests warmly and handle inquiries, requests, and complaints efficiently.
• Ensure a seamless guest experience from arrival to departure.
• Work closely with housekeeping and other departments to fulfill guest requests.

2. Team Management:

• Train, supervise, and mentor front office staff, including receptionists, bellboys, and concierge.
• Schedule and assign daily tasks to the front office team.
• Motivate staff to provide outstanding guest service.
• Monitor staff performance and provide feedback for improvement.

3. Reservation & Revenue Management:

• Manage room reservations, availability, and rate structures.
• Coordinate with sales and marketing teams to maximize occupancy and revenue.
• Monitor and improve online and direct booking performance.

4. Operations & Compliance:

• Ensure compliance with resort policies, safety regulations, and standard operating procedures.
• Maintain accurate records of guest check-ins, check-outs, and billing.
• Handle financial transactions, including payments, refunds, and deposits.
• Implement and improve front desk procedures for efficiency.

5. Customer Relations & Brand Management:

• Ensure guests have a memorable and enjoyable stay.
• Address and resolve guest complaints professionally.
• Gather guest feedback and suggest service improvements.
• Maintain a strong brand image and uphold high hospitality standards.

Qualifications & Experience:

• Bachelor’s degree or diploma in Hotel Management / Hospitality Management.
• 4+ years of experience in front office operations, preferably in a resort or luxury hotel.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in hotel management software (IDS)
• Ability to handle high-pressure situations with professionalism.
• Excellent organizational and multitasking abilities.
• Fluency in English,hindi and kannada added advantage

Perks & Benefits:

• Competitive salary and incentives.
• Accommodation and meals
• Career growth opportunities within the resort.

Job Types: Full-time, Permanent

Pay: ₹21,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Paid time off

Schedule:

• Day shift
• Night shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Microsoft Office: 5 years (Preferred)
• total work: 5 years (Preferred)

Language:

• English (Preferred)

Work Location: In person