Front Office Manager

Job Title: Front Office Manager

Location: Hotel Divan/Nayapalli

Job Type: Full-time, Permanent

Job Description:

The Front Office Manager is responsible for supervising the daily operations of the front desk and reception area. This role ensures that all front office activities run smoothly and efficiently, providing exceptional service to guests, clients, or internal staff while managing a team of front desk personnel.

Key Responsibilities:

• Oversee front desk operations, including reception, reservations, guest services, and administrative support.
• Ensure excellent customer service is consistently delivered to clients, guests, or visitors.
• Train, schedule, and supervise front office staff, ensuring high performance and adherence to company policies.
• Handle guest complaints and resolve issues in a professional and timely manner.
• Maintain front office systems and ensure all records are accurate and up-to-date.
• Monitor office supplies and coordinate with vendors for replenishment as needed.
• Coordinate communication between departments to ensure efficient workflow and service.
• Prepare reports on occupancy, guest feedback, and front office performance.
• Implement and maintain standard operating procedures (SOPs) for front office operations.
• Ensure compliance with health, safety, and security standards.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• Proven experience as a Front Office Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and multitasking abilities.
• Well-groomed and professional appearance.

Working Conditions:

• Full-time position, with shifts including evenings, weekends, and holidays, depending on hotel needs.
• The role may require standing for extended periods of time and handling various guest service tasks simultaneously.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Work Location: In person