Front Office Executive

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools. Our Client has appointed us to identify and hire a Front Desk Executive Short description of company: This dental clinic is dedicated to transforming smiles and enhancing oral health through cutting-edge dental care and personalized patient experiences. Its clientele includes some of the city’s most celebrated influencers, bollywood actors and entrepreneurs. The clinic stands out for its modern technology, unwavering commitment to hygiene, and patient-first approach, ensuring every individual receives the best care possible. With a team of skilled professionals and a focus on innovation, they create an environment that fosters trust, comfort, and excellence. Compensation: Upto INR 4 LPA Location: August Kranti Marg, Mumbai, Maharashtra (Work from Office) Job description Seeking a polished and personable Front Desk Executive for a high-end dental clinic to deliver a seamless, luxury patient experience. The ideal candidate will have excellent communication skills, a professional appearance, and the ability to manage front-desk operations with grace and efficiency. Front Desk Operations & Client Experience: ◦ Serve as the first point of contact for all patients and visitors, maintaining a polished, professional, and welcoming demeanor at all times. ◦ Manage appointment scheduling, patient check-ins and check-outs, and ensure a smooth front-desk workflow. ◦ Maintain a clean, organized, and visually appealing reception area that reflects the clinic’s high standards. ◦ Handle all incoming calls, emails, and inquiries promptly and courteously. Patient Relationship Management: ◦ Build rapport with patients and ensure a warm, personalized experience during every visit. ◦ Provide accurate information about treatments, procedures, and appointment timings. ◦ Manage patient flow efficiently to minimize wait times and ensure comfort. ◦ Discreetly manage VIP or high-profile clients, ensuring privacy and tailored service. Appearance & Presentation Standards: ◦ Uphold a consistently well-groomed and professional appearance in line with the clinic’s premium brand. ◦ Ensure staff at the front desk reflect a similar standard of dress and conduct. Coordination & Communication: ◦ Liaise with dental assistants, practitioners, and support teams to ensure smooth coordination of patient visits. ◦ Communicate schedule updates or delays to patients proactively and courteously. Customer Service & Feedback: ◦ Address patient queries and concerns with empathy and professionalism. ◦ Collect and document patient feedback to improve service quality. ◦ Implement service enhancements based on recurring feedback patterns. Key Skills and Qualifications: Work Experience : Minimum 3+ years in a front desk or guest-facing role, preferably in a luxury cosmetic clinic, wellness center, or premium hospitality setting. Detail-Oriented: Exceptional eye for detail to ensure every aspect of the front office reflects the clinic’s premium standards. Professional Demeanor: Ability to present oneself with poise, warmth, and confidence, creating a welcoming and refined first impression. Efficiency & Problem Solving: Capable of handling unexpected situations or patient concerns calmly and proactively. Communication: Fluent in English with excellent verbal and written communication, ensuring clarity and professionalism in all patient interactions. Why Join Us?: Be part of a fast-growing clinic known for providing exceptional dental care. Work in a professional, disciplined environment where your skills in leadership and operations will be key to success. Competitive salary with growth potential. Collaborate with a team of dental professionals and specialists who are leaders in their fields. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Application Question(s): Current CTC? Expected CTC? Notice Period? Experience: Front desk: 2 years (Preferred) Language: English (Required) Location: Mumbai, Maharashtra (Preferred) Work Location: In person