Front Office Executive

About ZoloStays

ZoloStays is India’s leading co-living and managed accommodations provider, redefining the way people live, stay, and connect in urban India. With a strong presence across multiple cities, Zolo offers hassle-free living experiences to young professionals, students, and working individuals with a focus on comfort, security, and a vibrant community.

Key Responsibilities

● Welcome and greet guests with a friendly, courteous, and professional attitude.

● Handle all guest interactions including check-ins, check-outs, reservations, and inquiries—both in-person and over the phone.

● Ensure a seamless and outstanding customer experience at all times.

● Use suggestive selling techniques to boost occupancy and generate additional revenue through upgrades and ancillary services.

● Monitor and manage front desk operations to ensure adherence to Zolo SOPs.

● Support in training and mentoring of new front office team members.

● Proactively resolve guest issues, feedback, and complaints to maintain high guest satisfaction.

● Coordinate effectively with housekeeping, maintenance, and other departments to ensure timely guest services.

● Manage room allocations, update reservations, and oversee billing instructions and payments.

● Operate EPBX system for managing guest calls and emergencies.

● Maintain detailed and up-to-date front office logbooks and ensure smooth service during high footfall.

● Act as the go-to point in the absence of the Duty Manager or Front Office Manager.

Key Requirements

● Prior experience in front office operations, hospitality, or customer service preferred.

● Strong communication and interpersonal skills.

● Ability to stay calm under pressure and multitask effectively.

● Proficiency in reservation software and basic MS Office tools.