Front Office Executive

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You said:Write the JD for front office Executive for focus Diagnostics punjagutta location ChatGPT said:Here’s a professional Job Description (JD) for Front Office Executive at Focus Diagnostics – Punjagutta:Job Title: Front Office ExecutiveLocation: Focus Diagnostics, Punjagutta, HyderabadDepartment: Customer Service / OperationsEmployment Type: Full-timeAbout Focus Diagnostics:Focus Diagnostics is a leading diagnostic center committed to delivering accurate, reliable, and patient-friendly healthcare services. We aim to make healthcare seamless with advanced technology, compassionate service, and a focus on preventive care.Key Responsibilities:Greet and assist patients/visitors in a professional, courteous manner.Manage front desk operations including patient registration, appointment scheduling, and billing support.Handle phone calls, inquiries, and coordinate with various departments for smooth workflow.Maintain patient records, update CRM/software systems, and ensure data accuracy.Guide patients regarding test preparation, package details, and offers.Coordinate with doctors, technicians, and the operations team for timely services.Ensure waiting area/front desk cleanliness and maintain a welcoming environment.Manage daily cash collections, payment receipts, and submit reports to accounts.Handle customer grievances politely and escalate issues when necessary.Qualifications & Skills:Graduate in any discipline (preferably with experience in healthcare/hospitality).1–3 years of experience in front office/customer service roles (healthcare experience preferred).Good communication skills in English, Telugu, and Hindi.Proficiency in MS Office & medical/CRM software.Pleasant personality, patient-handling skills, and ability to multitask.Strong organizational and problem-solving abilities.What We Offer:Competitive salary with performance-based incentives.Training & growth opportunities in healthcare operations.Supportive and professional work environment.