Front Office Associate

Role & Responsibilities

• First point of contact for customers visiting the showroom / office — greeting visitors with a warm, professional attitude.
• Handling incoming communications: answering phone calls; responding to emails and messages; directing inquiries to the right department.
• Assisting customers with product information: explaining different steel doors / steel windows options; giving quotations; helping with order processing.
• Coordinating logistics: scheduling appointments (e.g. site measurements, installations); following up on orders; tracking deliveries.
• Administrative tasks: data entry; filing; maintaining records (orders, payments, customer details); issuing receipts.
• Maintaining reception / front‑office appearance: ensuring reception area is clean, organized, presentable.
• Handling customer complaints or feedback politely, referring issues to managers or technical teams when needed.
• Liaising with internal teams (sales, manufacturing, installation, warehouse) to ensure communication is smooth.

Qualities & Skills

• Strong communication skills: polite, clear, and able to explain technical details (product materials, finishes, etc.) in simple terms.
• Good interpersonal skills: friendly, approachable, patient. Especially with customers who may not know steel‑door/steel‑window technical aspects.
• Neat and professional appearance; good posture, good grooming — since this is a customer‑facing role.
• Organized and able to multitask: juggling calls, walk‑ins, emails, paperwork. Prioritizing well.
• Basic computer skills: proficiency in MS Office or similar; possibly ability to use quote / order management or CRM software.
• Attention to detail: ensuring orders are correctly documented, measurements are accurate, payments recorded properly.
• Reliability, punctuality, integrity — because handling customer orders, payments etc. involves trust.

Job Type: Full-time

Pay: ₹8,707.87 - ₹24,835.56 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person