Front Office Associate

Key ResponsibilitiesGuest Services

• Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
• Provide information about rooms, rates, hotel facilities, services, and local attractions.
• Handle guest requests promptly and professionally.
• Manage guest complaints, resolve issues, or escalate to supervisors when necessary.
• Ensure high standards of hospitality and guest satisfaction at all times.

Front Desk Operations

• Manage room assignments and update room status in the PMS.
• Handle cash and card transactions accurately, including billing and posting of charges.
• Process reservations, amendments, and cancellations as per hotel policy.
• Maintain accurate guest records and documentation.
• Coordinate with housekeeping, security, F&B, and other departments for guest needs.

Communication & Coordination

• Answer telephone calls and respond to email queries professionally.
• Maintain daily front office reports and handover notes.
• Ensure proper coordination for VIP arrivals, special requests, and group check-ins.

Safety & Compliance

• Follow hotel SOPs, policies, and grooming standards.
• Maintain confidentiality of guest information.
• Ensure adherence to safety, health, and security guidelines.

Qualifications & Skills

• Bachelor’s degree in Hotel Management or related field preferred.
• Prior experience in Front Office or customer service roles is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in hotel PMS.
• Ability to multitask and remain calm under pressure.
• Pleasant personality with a customer-first attitude.

Work Conditions

• Rotational shifts, including weekends and holidays.
• Standing for long periods when attending front desk operations.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have any experience in Hotels or Resorts?
• How many years of experience do you have in hotel industry?

Location:

• Kollam, Kerala (Preferred)

Work Location: In person