Front Office Associate

Company Description

Radisson Hotel Group is a globally recognized hospitality leader, with over 1,320 hotels in operation and development across more than 95 countries. Known for its exceptional service ethos, Every Moment Matters, and the signature Yes I Can! attitude, the Group offers a dynamic portfolio of brands, including Radisson Blu, Radisson RED, Radisson Collection, and more. The Radisson Rewards loyalty program provides members with exclusive benefits, enhancing their travel experiences from the first day. Radisson Hotel Group emphasizes sustainability, aiming for Net Zero by 2050 through initiatives like 100% carbon-neutral Radisson Meetings and verified sustainable hotel stays.

Role Description

As a Front Office Associate, you will play a crucial role in creating memorable guest experiences at our Hyderabad location. This is a full-time, on-site position where you will handle day-to-day responsibilities such as assisting guests with check-ins and check-outs, managing bookings, handling guest inquiries via phone or in person, and ensuring excellent customer service. You will be responsible for maintaining smooth communication within the team and addressing guest needs professionally and promptly.

Qualifications

• Strong Customer Service skills, including a guest-first attitude and problem-solving abilities
• Proficiency in Receptionist Duties and Check-in processes for a seamless guest experience
• Exceptional Phone Etiquette and professional verbal communication skills
• Ability to work well under pressure and maintain a welcoming demeanor
• Previous experience in the hospitality industry is advantageous
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Proficiency in using front office management software is a plus