Front Office Associate

We are looking for a highly motivated and customer-focused Front Office Associate to join our team at The Citadel Sarovar Portico.

This role is ideal for candidates with 0-1 years of experience, offering the opportunity to learn and grow with our organization.

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by ensuring prompt and courteous responses to guests' needs.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Coordinate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with colleagues to achieve sales targets and improve overall performance.

• Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong problem-solving skills to resolve guest complaints and concerns efficiently.
• Basic knowledge of hotel operations, including front desk procedures and protocols.
• Proficiency in using computer systems and software applications relevant to front office operations.
• Ability to maintain confidentiality and handle sensitive information with discretion.