Front Office Associate

Key Roles and Responsibilities:Guest Services

• Greet guests warmly and ensure a smooth check-in and check-out experience.
• Handle guest requests, inquiries, and complaints professionally and promptly.
• Provide information about the hotel, available services, local attractions, and transportation.
• Maintain guest privacy and confidentiality at all times.

Reservation & Room Management

• Process reservations via phone, email, or walk-ins accurately.
• Coordinate with the housekeeping and maintenance teams for room readiness.
• Update room availability and guest details in the Property Management System (PMS).

Billing & Payments

• Handle billing, invoices, and payment transactions accurately.
• Ensure proper posting of charges and maintain correct folio records.
• Balance cash and credit transactions at the end of the shift.

Communication & Coordination

• Liaise with all departments to ensure guest satisfaction and service efficiency.
• Maintain proper communication logs and handover reports for the next shift.
• Report any unusual incidents or security concerns to the management immediately.

Job Types: Full-time, Fresher

Pay: ₹8,086.00 - ₹14,484.44 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Front Office: 1 year (Required)

Work Location: In person