Key Roles and Responsibilities:Guest Services Greet guests warmly and ensure a smooth check-in and check-out experience. Handle guest requests, inquiries, and complaints professionally and promptly. Provide information about the hotel, available services, local attractions, and transportation. Maintain guest privacy and confidentiality at all times. Reservation & Room Management Process reservations via phone, email, or walk-ins accurately. Coordinate with the housekeeping and maintenance teams for room readiness. Update room availability and guest details in the Property Management System (PMS). Billing & Payments Handle billing, invoices, and payment transactions accurately. Ensure proper posting of charges and maintain correct folio records. Balance cash and credit transactions at the end of the shift. Communication & Coordination Liaise with all departments to ensure guest satisfaction and service efficiency. Maintain proper communication logs and handover reports for the next shift. Report any unusual incidents or security concerns to the management immediately. Job Types: Full-time, Fresher Pay: ₹8,086.00 - ₹14,484.44 per month Benefits: Food provided Health insurance Provident Fund Education: Higher Secondary(12th Pass) (Preferred) Experience: Front Office: 1 year (Required) Work Location: In person
Key Roles and Responsibilities:Guest Services Greet guests warmly and ensure a smooth check-in and check-out experience. Handle guest requests, inquiries, and complaints professionally and promptly. Provide information about the hotel, available services, local attractions, and transportation. Maintain guest privacy and confidentiality at all times. Reservation & Room Management Process reservations via phone, email, or walk-ins accurately. Coordinate with the housekeeping and maintenance teams for room readiness. Update room availability and guest details in the Property Management System (PMS). Billing & Payments Handle billing, invoices, and payment transactions accurately. Ensure proper posting of charges and maintain correct folio records. Balance cash and credit transactions at the end of the shift. Communication & Coordination Liaise with all departments to ensure guest satisfaction and service efficiency. Maintain proper communication logs and handover reports for the next shift. Report any unusual incidents or security concerns to the management immediately. Job Types: Full-time, Fresher Pay: ₹8,086.00 - ₹14,484.44 per month Benefits: Food provided Health insurance Provident Fund Education: Higher Secondary(12th Pass) (Preferred) Experience: Front Office: 1 year (Required) Work Location: In person