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Marriott
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Front Office Associate

Front Office Associate

Marriott

5 - 10 years

2 - 3 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

front desk checkpoint food and beverage front office management front office operations receptionist activities housekeeping telephone handling guest relations safety training front office hospitality hotel management reception telephone operating

Work Mode

Work from Office

Job Type

Full Time

Job Description

Our jobs aren t just about giving guests a smooth check-in and check-out.

Instead, we want to build an experience that is memorable and unique.

Our Operations Experts take the initiative to deliver a wide range of services across all front of house activities that guide guests through their entire stay.

Their role takes ownership of the guest experience in the main areas of the hotel with a guest first mindset.

They are empowered to move about their space across, front desk, food beverage, housekeeping and do what needs to be done.

Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Operations Expert makes transactions feel like part of the experience.

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards.

Speak with others using clear and professional language.

Develop and maintain positive working relationships with others; support team to reach common goals.

Ensure adherence to quality expectations and standards.

Stand, sit, or walk for an extended period of time.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

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Front Office Associate