Front Office Associate

0 years

2 Lacs

Posted:11 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Guest Relations & Service Excellence

  • Warmly welcome all guests with a professional demeanor, ensuring a personalized experience for expatriates, corporate executives, and senior-level management.
  • Handle check-in/check-out efficiently while maintaining accuracy and discretion.
  • Anticipate guest needs and preferences, offering tailored services (transportation, meeting facilities, dining options, local experiences).
  • Manage VIP arrivals/departures with special attention to protocol and courtesy.
  • Resolve guest complaints promptly and diplomatically, ensuring complete satisfaction.

Communication & Coordination

  • Act as the primary point of contact for guests, ensuring seamless communication across departments (housekeeping, F&B, concierge, and security).
  • Maintain close coordination with the concierge for travel, tours, and transportation arrangements.
  • Communicate effectively with management about recurring guest requirements, preferences, or issues.

Operational Excellence

  • Accurately manage reservations, room allocations, and billing procedures in the PMS (Property Management System).
  • Ensure proper documentation and adherence to check-in/check-out protocols, including international guest requirements.
  • Handle calls, emails, and guest queries promptly with professionalism and clarity.
  • Ensure compliance with hotel policies, safety, and security standards.

Professionalism & Discretion

  • Maintain strict confidentiality when dealing with senior executives and expatriate guests.
  • Display cultural sensitivity and awareness to cater to an international clientele.
  • Adhere to grooming standards and maintain a polished, professional appearance at all times.

Upselling & Revenue Contribution

  • Promote hotel services (restaurants, spa, banquets, transportation, memberships) with a subtle and guest-focused approach.
  • Assist in achieving front office sales targets through room upgrades, late check-out fees, and other services.

Administration & Reporting

  • Maintain accurate guest records and prepare reports for management.
  • Monitor guest feedback and contribute suggestions for service improvements.
  • Support in training new associates and maintaining team performance standards.

Job Type: Full-time

Pay: ₹20,000.00 per month

Language:

  • ENGLISH (Required)
  • Telugu (Preferred)

Work Location: In person

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