Front Office Associate

Job Summary

Front office Associate may be called upon to perform routine clerical and administrative jobs, such as sorting mail, filing, entering data, and signing for packages. At places such as hotels, front office execs may total bills for guests and process payment by running a credit card or verifying a check.

Guest services and interaction:

• Greeting and check-in/check-out: Welcome guests, manage the check-in and check-out processes efficiently, and assign rooms.
• Reservations: Handle all room bookings, changes, and cancellations via phone or online systems.
• Information hub: Answer guest questions about hotel amenities, services, and local attractions.
• Complaint resolution: Address and resolve guest issues and complaints in a professional and timely manner.
• Guest relations: Handle special requests, promote hotel services and loyalty programs, and ensure guest satisfaction throughout their stay.
• Payment processing: Handle all payment transactions accurately, including posting charges, collecting payments, and settling bills.

Experience required in Hotel Industry

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Front Office: 1 year (Preferred)

Work Location: In person