Role & responsibilities: Performs routine duties in cleaning and servicing of the guest rooms and baths under supervision of Housekeeping supervisor. Room attendant Promote a positive image of the property to guests and must be pleasant, honest , friendly and should also able to address guest requests and problems. Preferred candidate profile : Physical mobility and stamina required, ability to follow instructions, detail- oriented , professional attitude is required , ability to work independently, learning attituded. Local area candidates and those who are having experience from Hotel Industry will be given preference. No accommodation facility available.
Role & Responsibilities : Lead in Developing and implementing procurement strategies and policies for cost optimisation and enhancing supply chain efficiency for Group Hotels and Sister concerns. Negotiating contract and terms with suppliers to ensure favourable pricing , payment terms and mutually beneficial agreements. Collaborating with internal stakeholders to understand their requirement and align procurement activities with organisational goals. Conducting market research and analysis to stay updated on industry trends , supplier capabilities and pricing fluctuations. Managing inventory levels , analysing demand patterns and implementing inventory management strategies to manage stock level and avoid shortage or excess. In case of import requirement, identify suitable vendor , negotiation with Vendor /shipper / clearing Agent, import documentation including opening of L/C Preferred candidate profile : Graduate/Post Graduate-MBA /DIPLOMA/MATERIAL MANAGEMENT - Excellent and effective communication skill. Team performer, 8 to 10 years experience from Hotel Industry. Proficiency in data analysis and reporting tools. Ability to lead and mentor a team of procurement professionalism. Details oriented with strong organisational and time management abilities. Multilingual skills to effectively communicate with diverse stakeholders. Experience with global sourcing , logistics and supply chain with practic e .
Role & responsibilities : Marketing and selling banquets facilities. Scheduling reservations Operating the facilities profitably. Planning well so each event runs smoothly. Checking all bills are paid on time. Managing your food and beverage team. Briefing staff and checking the Banquet set-up before the event. Welcome and acknowledge all guests according to company standards. Anticipate and address guests' service needs with genuine appreciation. Communicate clearly and professionally with guests and team members. Achievement of budgeted food sales, beverage sales, and labour costs. Achieve maximum profitability and overall success by controlling costs and quality of service. Participation and input towards F & B Marketing activities. Completion of function delivery sheets in an accurate and timely fashion. Help in the preparation of forecast and actual budget function sheets. Completion of forecast and actual budget function sheets, Function Summary Sheets. Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service. To supervise and coordinate the daily operation of meeting/banquet set-ups and service. Preferred candidate profile : Male /Female - Local Candidate , professionally qualified with Hotel Industry Background. Minimum 2 to 5 years experience from banquet sales.
Role & responsibilities : Responsible for cleanliness, orderliness, and appearance of the entire Hotel . Ensure that rooms are made as per company Standards and SOP Maintain par stock of guest supplies, cleaning supplies, linen, and uniforms. Organize inventories with Accounts and General Store for linen, uniform, and fixed assets. Pay particular attention while organizing pest eradication activities. Develop and implement Housekeeping systems and procedures Prepare reports for management information. Attending and resolving guest complaints. Verification of supplies consignments. Organize on-the-job training and evaluate its effectiveness. Preferred candidate profile :Candidate from Hotel Industry only Apply. professionally Qualified With minimum Experience of 5 years from Reputed Hotels on HK Supervisor level. Local Candidate with Above mentioned qualification and Experience.
Role & responsibilities : Marketing and selling banquets facilities. Scheduling reservations Operating the facilities profitably. Planning well so each event runs smoothly. Checking all bills are paid on time. Managing your food and beverage team. Briefing staff and checking the Banquet set-up before the event. Welcome and acknowledge all guests according to company standards. Anticipate and address guests' service needs with genuine appreciation. Communicate clearly and professionally with guests and team members. Achievement of budgeted food sales, beverage sales, and labour costs. Achieve maximum profitability and overall success by controlling costs and quality of service. Participation and input towards F & B Marketing activities. Completion of function delivery sheets in an accurate and timely fashion. Help in the preparation of forecast and actual budget function sheets. Completion of forecast and actual budget function sheets, Function Summary Sheets. Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service. To supervise and coordinate the daily operation of meeting/banquet set-ups and service. Preferred candidate profile : Male /Female - Local Candidate , professionally qualified with Hotel Industry Background. Minimum 2 to 5 years experience from banquet sales. forward cv. hr@ramadaplaza-juhu.com.
Role & responsibilities : Manage daily reservation process, ensuring all requests are handled in line with brand standards and response time. Ensuring that quality of reservation is maintained in terms of Guest details rates, payment methods etc. Supervise the reservation team, ensuring clear communication and service focused environment. Organise training for all staff , passion for leadership and teamwork . Build a strong relationships with Corporate clients , travel agents and third party partners. Support revenue optimization by monitoring availability ,yield and demand trends. Handle & resolve reservation related issues in Professional and Guest centric manner. Identify Potential Business and communicate leads to the sales team. Ensure guest privacy &information confidentiality is strictly maintained. Knowledge of Reservation and Revenue Management is must. Preferred candidate profile : LOCAL FEMALE CANDIDATE. QUALIFICATION- GRADUATE / GRADUATE FROM HOTEL MAGT/THREE YEARS DIPLOMA IN HOTEL MANAGEMENT/MBA IN HOSPITALITY. EXPERIENCE: MINIMUM 5 TO 6 YEARS EXPERIENCE FROM FIVE STAR /REPUTED HOTELS OR HOTEL INDUSTRY- AS A RESERVATION EXECUTIVE OR SIMILAR POSITION. CANDIDATE SHOULD HAVE KNOWLEDGE OF IDS , STAAH, SIMPLOTEL & SYNIX . WELL VERSED WITH HANDLINGS OF OTA'S & THEIR EXTRANETS. knowledge of MICROSOFT EXCEL is MUST. APPLY : hr@ramadaplaza-juhu.com
Position: Banquet Manager Department: Food & Beverage Service Location: The Retreat Hotel & Convention Centre, Erangal Beach, Madh Marve Road, Malad West, Mumbai 400061 Reports To: Food & Beverage Manager Position Overview The Banquet Manager is responsible for overseeing and managing all aspects of banquet operations, ensuring seamless execution of events, conferences, weddings, and social functions at The Retreat Hotel & Convention Centre. This role requires strong leadership, operational excellence, guest service orientation, and attention to detail to deliver memorable experiences while maximizing revenue and profitability. Key Responsibilities Operations & Event Management Supervise and coordinate all banquet functions, including pre-event setup, event execution, and post-event breakdown. Ensure timely communication and coordination with clients, event planners, sales & marketing, and other departments. Oversee the arrangement of banquet halls, conference rooms, and outdoor venues as per event requirements. Maintain high standards of food & beverage service, dcor, and overall guest experience. Leadership & Staff Management Lead, train, schedule, and motivate the banquet service team to deliver exceptional service. Monitor staff grooming, discipline, and performance to ensure adherence to hotel standards. Foster a culture of teamwork, continuous learning, and professional development. Guest Relations Act as the primary point of contact for clients during events. Handle guest feedback and resolve complaints promptly and effectively. Ensure a personalized, professional, and seamless experience for all guests. Financial & Administrative Work with the F&B Managerand Sales team to maximize banquet revenues and control costs. Prepare banquet event orders (BEOs) and ensure accuracy in execution. Monitor inventory and coordinate with the stores team for supplies, equipment, and requisitions. Prepare reports on event performance, revenue, and guest satisfaction. Compliance & Standards Ensure compliance with hygiene, health, and safety regulations in all banquet operations. Uphold The Retreat Hotel & Convention Centre brand standards in service and presentation. Maintain banquet equipment, facilities, and furniture in excellent condition. Qualifications & Skills Bachelors degree / Diploma in Hotel Management or related field. Minimum 5–7 years of progressive experience in banquet operations, with at least 2 years in a managerial role. Strong leadership, communication, and interpersonal skills. Ability to multitask and manage high-pressure, large-scale events. Sound knowledge of F&B service standards, event planning, and banquet operations. Proficiency in MS Office and hotel management software (IDS or similar). Flexibility to work long hours, weekends, and holidays as per event schedules. Core Competencies Guest-Centric Approach Team Leadership & Motivation Problem Solving & Decision Making Financial Acumen & Cost Control Attention to Detail Time Management & Organizational Skills
Front Office Associate Location: Malad West, Madh Island, Industry: Hospitality / Hotels Department: Front Office / Guest Services Employment Type: Full-time Job Description We are looking for a pleasant and professional Front Office Associate to join our team. The ideal candidate will be responsible for ensuring an exceptional guest experience by providing courteous, efficient, and accurate service at the front desk. Key Responsibilities Greet and welcome guests warmly as they arrive Perform check-in and check-out procedures efficiently Manage guest reservations, room assignments, and cancellations Handle guest inquiries, feedback, and complaints professionally Coordinate with housekeeping, F&B, and other departments for seamless guest service Maintain accurate records and logs as per hotel standards Process payments, generate invoices, and manage cash/credit transactions Handle telephone calls, emails, and messages promptly and professionally Uphold brand standards and ensure a high level of guest satisfaction Maintain cleanliness and organization of the front desk area Required Skills & Competencies Excellent verbal and written communication skills Strong customer service orientation and grooming standards Basic knowledge of hotel operations / property management systems (PMS) Ability to multitask and remain calm under pressure Problem-solving and interpersonal skills Attention to detail and accuracy Basic computer proficiency (MS Office, email, etc.) Education & Experience Minimum HSC / Diploma in Hospitality Management preferred 02 years of experience in a similar role (Freshers with hospitality exposure may apply) Prior experience in a hotel front office will be an added advantage Work Environment Rotational shifts, including weekends and holidays Professional appearance and adherence to grooming standards required Perks & Benefits Competitive salary Duty meals Uniform & grooming support Growth and development opportunities Positive and team-oriented work culture