FRONT DESK REMOTE

Allegiant HealthCare Solutions is looking for a remote medical office front desk receptionist and administrative assistant to serve our clients in USA.

Key responsibilities include

• Appointment Management: Scheduling, rescheduling, and confirming appointments using specialized software to ensure efficient patient flow and reduce waiting times.
• Patient Communication: Handling incoming phone calls, emails, and online inquiries, answering patient questions about services, procedures, and insurance, and directing calls to appropriate personnel when necessary.
• Patient Registration and Information Management: Guiding patients through the intake process, collecting and updating accurate patient demographic and insurance information into electronic health records (EHRs) or practice management systems, and maintaining confidentiality and security of patient data in accordance with HIPAA regulations.
• Insurance Verification & Billing Support: Verifying patient insurance eligibility and coverage benefits, identifying and resolving insurance-related issues, assisting with billing inquiries, and processing payments.
• Administrative Support: Performing various administrative duties, such as managing medical records, coordinating medical records requests, preparing documents, and maintaining electronic filing systems.
• Patient Follow-up: Making follow-up calls to patients regarding appointments, test results, and treatment plans.
• Liaison with Medical Staff: Facilitating communication between patients and healthcare providers, conveying messages, and managing electronic communication to ensure a seamless workflow.

Essential skills and qualifications

• Excellent Communication Skills: Strong verbal and written communication skills to interact professionally and empathetically with patients, providers, and other stakeholders.
• Technical Proficiency: Comfort and proficiency with various software applications, including Electronic Health Record (EHR) systems, scheduling software, communication platforms (e.g., video conferencing tools), and general office software (e.g., Microsoft Office Suite).
• Organizational & Time Management Skills: Ability to multitask, prioritize tasks, manage time effectively, and maintain a well-organized workflow in a remote environment.
• Attention to Detail & Accuracy: Ensuring accurate and timely data entry and information management to maintain the integrity of patient records and avoid errors.
• Customer Service Skills: Providing positive and supportive experience for patients, demonstrating empathy and a patient-focused approach.
• Knowledge of Medical Terminology: Understanding common medical terms, conditions, and procedures for accurate communication and documentation.
• HIPAA Compliance: Understanding and adhering to patient privacy regulations and data security protocols.
• Problem-Solving Skills: Ability to troubleshoot and resolve patient inquiries or scheduling conflicts efficiently and effectively.
• Education/Experience: Requires graduate degree or equivalent with prior experience in USA healthcare sector

Requirements for remote work

• Reliable high-speed internet connection and a quiet, designated workspace free from distractions.
• Self-motivation and the ability to work independently with minimal supervision

Job Type: Full-time

Pay: ₹35,950.00 - ₹49,970.00 per month

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• Night shift

Education:

• Bachelor's (Preferred)

Experience:

• customer service : 1 year (Preferred)

Language:

• English (Required)

Work Location: Remote

Expected Start Date: 14/08/2025