Front Desk Manager

Job Description

The Front Desk Manager at Muzigal Academy is a full-time and multi-functional position. The incumbent reports to the Academy Owner. S/he plays a pivotal role in managing sales & marketing activities at the academy that include making calls and responding to queries, ensuring steady stream of walkins, maintaining CRM Hygiene, undertaking walk-in management tasks - conduct academy tour, scheduling demo with Faculty, communicating with the walkin to ensure enrollment. Responsibilities Establishing rapport with the walkins and obtaining their relevant information to help in the right choice of course. Counselling the prospects on making the right choice of music learning through the various Muzigal information collaterals. Introduce the learning structures through Muzigal Preparatory Curriculum Framework and explain the learning progression Learn> Play > Inspire Ensuring Facility is managed efficiently as per company protocol Conduct outbound calls to prospective students and parents to provide information about the academy's courses and offerings. Achieve and exceed weekly/monthly sales targets through effective telephonic communication and follow-up. Implement sales strategies to convert leads into enrollments. Provide regular reports on tele calling and sales activities. Keeping the CRM updated for the Muzigal academy Be willing to work extra hours and on holidays if required. Any other duties as assigned by the reporting manager. Education and Skills Required High School / Graduate Strong communication and people skills Knowledge of office management and basic book-keeping Excellent knowledge of MS Office applications (especially Excel and Word) Good organizational and multitasking abilities Problem-solving skills Eye for detail Customer service orientation Working knowledge of Regional/Local Language, English & Hindi Work Experience Experienced candidates with willingness or strong desire to work. Preference will be given to candidates with minimum of one years experience in a similar position. Preference will be given to candidates with previous experience in tele calling and digital marketing or handing social media profiles. Job Location Nallagandla, Hyderabad. Salary 2.0L-2.4L CTC based on qualifications, experience and interview Timings 11 AM to 8:15 PM on weekdays 10 AM to 7:15 PM on weekends Any week day can be taken as week off Education: Bachelor's (Preferred) Experience: Total work: 1 year (Preferred) Counselling: 1 year (Preferred) Schedule: Fixed shift Weekend availability Supplemental Pay: Commission pay Performance bonus Language: English (Preferred) Work Location: In person, Nallagandla.