The Front Desk Manager at Muzigal Academy is a full-time and multi-functional position. The incumbent reports to the Academy Owner. S/he plays a pivotal role in managing sales & marketing activities at the academy that include making calls and responding to queries, ensuring steady stream of walkins, maintaining CRM Hygiene, undertaking walk-in management tasks - conduct academy tour, scheduling demo with Faculty, communicating with the walkin to ensure enrollment. Responsibilities Establishing rapport with the walkins and obtaining their relevant information to help in the right choice of course. Counselling the prospects on making the right choice of music learning through the various Muzigal information collaterals. Introduce the learning structures through Muzigal Preparatory Curriculum Framework and explain the learning progression Learn> Play > Inspire Ensuring Facility is managed efficiently as per company protocol Conduct outbound calls to prospective students and parents to provide information about the academy's courses and offerings. Achieve and exceed weekly/monthly sales targets through effective telephonic communication and follow-up. Implement sales strategies to convert leads into enrollments. Provide regular reports on tele calling and sales activities. Keeping the CRM updated for the Muzigal academy Be willing to work extra hours and on holidays if required. Any other duties as assigned by the reporting manager. Education and Skills Required High School / Graduate Strong communication and people skills Knowledge of office management and basic book-keeping Excellent knowledge of MS Office applications (especially Excel and Word) Good organizational and multitasking abilities Problem-solving skills Eye for detail Customer service orientation Working knowledge of Regional/Local Language, English & Hindi Work Experience Experienced candidates with willingness or strong desire to work. Preference will be given to candidates with minimum of one years experience in a similar position. Preference will be given to candidates with previous experience in tele calling and digital marketing or handing social media profiles. Job Location Nallagandla, Hyderabad. Salary 2.0L-2.4L CTC based on qualifications, experience and interview Timings 11 AM to 8:15 PM on weekdays 10 AM to 7:15 PM on weekends Any week day can be taken as week off Education: Bachelor's (Preferred) Experience: Total work: 1 year (Preferred) Counselling: 1 year (Preferred) Schedule: Fixed shift Weekend availability Supplemental Pay: Commission pay Performance bonus Language: English (Preferred) Work Location: In person, Nallagandla.

Responsibilities: * Manage class scheduling & student progress reports * Prepare lesson plans using graded curriculum * Maintain professionalism at all times * Collaborate with school music department

The Sales Executive is responsible for driving student enrollments at the music academy through effective phone-based communication. This role combines customer relationship management, product (course) knowledge, and sales techniques to convert inquiries into confirmed admissions. In addition to telecalling, the executive will also be involved in occasional field work, such as visiting communities and overseeing the execution of local events or workshops organized periodically to generate new leads. 1. Lead Handling & Follow-ups Inbound Leads: Handle inquiries via web forms, social media, referrals, or footfall. Outbound Calls: Reach out to leads in the internal database and through external campaigns. Follow-ups: Systematic engagement via phone, WhatsApp, and email to nurture prospects. Call Volume: Maintain daily call productivity (~20–60 calls depending on pipeline). 2. Consultative Selling Identify the student’s musical interest and goals (e.g., leisure learning, grade exams, professional). Recommend appropriate course options in vocals, instruments, or theory. Address objections confidently and build value in the academy's offerings. 3. CRM Management Accurately log all interactions, status changes, and notes in the CRM. Maintain hygiene of lead pipeline: avoid duplicates, mark dead leads, and prioritize hot leads. Use CRM tools to generate daily and weekly reports. 4. Demo Booking & Coordination Actively promote trial/demo sessions and ensure high attendance. Coordinate with faculty and the operations team to schedule sessions smoothly. Send reminders and follow-up immediately post-demo for conversions. 5. Sales Closure & Payment Handling Convert demo attendees into paying students by creating urgency and offering clarity. Guide customers through fee payment processes (online or offline). Ensure payment confirmations and share welcome/onboarding materials. 6. Incentives & Performance Targets Meet or exceed monthly sales targets (e.g., 50 enrollments). 7. Reporting & Meetings Submit structured End-of-Day (EOD) reports. Attend daily huddles for updates, training, and peer performance comparisons. Participate in weekly reviews and goal-setting sessions. 8. Soft Skills & Professionalism Communicate clearly and empathetically across all touchpoints. Display high emotional intelligence when dealing with parents or anxious learners. Stay motivated and courteous even in high-pressure or repetitive tasks. 9. Field Work: Event & Community Engagement Community Outreach: Travel to local communities, apartment complexes, or schools to promote the academy. Event Execution: Support setup and logistics of music camps, demo days, or talent hunt events. Lead Generation: Collect inquiries and build on-the-ground interest through personal interaction. Representation: Serve as the face of the brand during outreach events. 10. Social Media Management & Response Handling DM Response: Monitor and reply to direct messages and story replies on platforms like Instagram, Facebook, or WhatsApp Business. Review Engagement: Thank customers for positive reviews and handle negative ones diplomatically. Post Promotion: Share posts or stories about events, student highlights, and offers. Lead Capture: Identify interested users from comments and messages and enter them into CRM for follow-up.