3551 Front Desk Jobs - Page 23

Position Overview: Assists the Front Office Manager in administering front office functions and supervising staff daily. Front office areas include Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Works with managers and employees to ensure efficient check-in and check-out processes. Ensures guest and employee satisfaction and maximizes financial performance of the department. Candidate Profile: Education and Experience: High school diploma or GED + 2 years of experience in guest services, front desk, or related area, OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major (no work experience required). Core Work Activities: Supporting Management of Front Desk Team: Utilize interpersonal and communication skills to lead and influence others. Encourage mutual trust, respect, and cooperation among team members. Supervise and manage employees. Manage day-to-day operations and perform duties in employee absence. Ensure employee recognition takes place on all shifts. Establish open and collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals: Manage day-to-day operations to ensure quality and meet customer expectations. Develop specific goals and plans to prioritize, organize, and accomplish tasks. Handle complaints, disputes, and conflicts, resolving issues effectively. Collaborate with the Front Office Manager to improve departmental service. Communicate clear messages about Front Office goals to achieve desired results. Participate in corrective action plans based on guest satisfaction results. Focus on guest satisfaction in all departmental meetings. Ensuring Exceptional Customer Service: Provide services above and beyond for customer satisfaction and retention. Communicate and assist individuals to understand guest needs. Serve as a role model, setting a positive example for guest relations. Empower employees to deliver excellent customer service. Regularly interact with customers to obtain feedback on service levels and overall satisfaction. Handle guest problems and complaints effectively. Managing Projects and Policies: Implement the customer recognition/service program. Ensure compliance with all Front Office policies, standards, and procedures. Monitor adherence to credit policies to reduce bad debts and rebates. Additional Responsibilities: Provide information to supervisors, co-workers, and subordinates as needed. Analyze information and evaluate results to solve problems. Communicate critical information to Front Office staff and update on relevant information. Function in place of the Front Office Manager in their absence. Participate in department meetings. Additional Information: Marriott International is an equal opportunity employer. Committed to diversity, inclusion, and non-discrimination (disability, veteran status, etc.).

Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area. CORE WORK ACTIVITIES Understanding Markets & Maximizing Revenue Identifies new reservations sales business to achieve personal and property revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same day selling procedures to maximize room revenue and control property occupancy. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Conducting Daily Reservations Sales Activities Responds to incoming reservations sales opportunities for the property that are outside parameters of the . Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Uses sales resources and administrative/support staff effectively. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Assists with monitoring accuracy of reservation sales orders within tracking systems. Tracks no-show reservations and processes charges. Manages wait list and prioritizes order of wait list contacts to be made. Prepares work and maintenance orders. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards and property s brand standards. Provides excellent customer service consistent with the daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Sets a positive example for guest relations. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Handles guest complaints and disputes following the instant pacification procedures. Additional Responsibilities Utilizes intranet for resources and information. Creates contracts as required. Role: Reservation Manager Industry Type: Hotels & Restaurants Department: Food,Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: Tourism Services Education UG: Diploma in Mechanical PG: Any Postgraduate

Position Overview: Entry-level management role responsible for assisting with the successful completion of daily shift requirements. Oversee front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Focus on achieving guest and employee satisfaction and operating budget goals. Assist with financial and administrative responsibilities. Education and Experience: High school diploma or GED; 2 year's experience in guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Core Work Activities: Supporting Management of Front Desk Team: Lead, influence, and encourage team members using strong interpersonal and communication skills. Demonstrates honesty/integrity; leads by example. Builds mutual trust, respect, and cooperation among team members. Supports day-to-day operations, and steps in during employee absences. Coaches, counsels, and encourages employees. Handles employee questions and concerns. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals: Manage day-to-day operations ensuring quality standards and customer expectations are met. Develop specific goals and plans to prioritize work. Handle complaints, disputes, and conflicts. Participate in department meetings and communicate clear goals. Strive to improve service performance and maximize room revenue. Ensuring Exceptional Customer Service: Provide services that exceed customer expectations for satisfaction and retention. Improve service by understanding guest needs and providing individual coaching. Empower employees to provide excellent customer service within guidelines. Handle guest problems and complaints, escalating as necessary. Managing Projects and Policies: Implement customer recognition/service programs and ensure the process is followed. Review guest satisfaction results with employees and ensure proper supplies and uniforms are available. Supporting Handling of Human Resource Activities: Identify developmental needs of others and provide coaching or mentoring. Set performance standards and monitor performance. Provide feedback based on observation of service behaviors. Participate in employee recognition programs and performance appraisals. Additional Responsibilities: Provide information to supervisors, co-workers, and subordinates through various communication channels. Analyze information and evaluate results to find solutions. Keep executives, peers, and subordinates updated with relevant information. Perform all duties at the Front Desk as necessary. Understand the functions of Bell Staff, Switchboard, and Concierge/Guest Services.

Entry-level management position responsible for leading and assisting with daily shift requirements. Oversees Front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Ensures guest and employee satisfaction while achieving the operating budget. Assists in completing financial and administrative responsibilities . Candidate Profile: Education : High school diploma or GED; 2 years experience in guest services, front desk, or related area. OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no experience required. Core Work Activities: Supporting Management of Front Desk Team: Utilizes interpersonal and communication skills to lead, influence, and encourage others. Encourages mutual trust, respect, and cooperation among team members. Serves as a role model and demonstrates appropriate behaviors. Supports all day-to-day operations and understands employee positions well enough to perform duties in their absence. Coaches, counsels, and encourages employees and handles their questions and concerns. Supports Front Desk operations in the absence of the Front Office or Front Desk Manager. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals: Manages day-to-day operations to meet customer expectations and standards. Develops specific goals and plans to prioritize and accomplish work. Handles complaints, disputes, grievances, and conflict resolution. Participates in department meetings and communicates clearly about Front Desk goals . Supervises staffing levels to meet guest service and operational needs while achieving financial goals. Trains staff on adherence to credit policies and procedures to reduce bad debts. Ensuring Exceptional Customer Service: Provides services above and beyond for customer satisfaction and retention . Communicates and assists individuals in understanding guest needs . Empowers employees to provide excellent customer service . Handles guest problems and complaints, seeking assistance as necessary. Managing Projects and Policies: Implements the customer recognition/service program . Assists in reviewing comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms . Supporting Handling of Human Resource Activities: Identifies developmental needs of staff and provides coaching and mentoring. Sets performance standards and monitors performance. Participates in employee performance appraisals and recognition programs. Additional Responsibilities: Provides information to supervisors, co-workers, and subordinates . Analyzes information and evaluates results to choose the best solution. Performs all Front Desk duties as necessary. Understands the functions of Bell Staff, Switchboard, and Concierge/Guest Services operations . Complies with loss prevention policies and procedures.

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. Role: Front Office Industry Type: Hotels & Restaurants Department: Administration & Facilities Employment Type: Full Time, Permanent Role Category: Administration Education UG: Diploma in Mechanical PG: Any Postgraduate

Role Summary: To efficiently manage and ensure the timely delivery and service of products while upholding high standards of customer satisfaction, complaint resolution, and service quality. Key Responsibilities: Greet and assist walk-in customers with professionalism and courtesy. Conduct initial level examination and diagnosis of customer complaints. Enter service details into the POS system and generate job sheets accurately. Handle and resolve customer complaints promptly and effectively. Maintain and manage spare parts inventory to ensure availability and accuracy. Coordinate the transfer of products from Head Office to respective brand counters or locations. Assist the Customer Relations Executive (CRE) in building and maintaining a comprehensive customer database. Qualifications & Skills: Minimum Qualification: Graduate or Diploma in any discipline Experience: 1–3 years in customer service or front desk (preferably in retail or electronics/service sector) Excellent communication and interpersonal skills Ability to multitask and stay organized under pressure Strong problem-solving and customer-handling skills Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Work Location: In person

Profile : Front Desk Experience : Fresher to 3yrs+ Salary Range: 15k for Fresher, 3+ years experience 17k-20k Roles : This is a full-time on-site role for a Front Desk Executive located in Surat. The Front Desk Executive will be responsible for greeting and welcoming patients and visitors, managing reservations, answering calls, and addressing customer inquiries. The individual will also handle daily receptionist duties, ensure excellent patient service, and manage records and appointments. Effective communication and providing a positive experience for all who interact with the institute are key aspects of this role. Qualifications: Patient Service and Patient Satisfaction skills. Receptionist Duties and Reservations management skills. Strong Communication skills, Tele Calling Skills. Excellent organizational skills and ability to multitask. Proficiency with office management software (e.g., MS Office). Ability to work independently and maintain a professional demeanor. Prior experience in a healthcare setting is a plus. High school diploma or equivalent; additional qualifications as a front desk representative or office administrator are preferred

Role Summary: To efficiently manage and ensure the timely delivery and service of products while upholding high standards of customer satisfaction, complaint resolution, and service quality. Key Responsibilities: Greet and assist walk-in customers with professionalism and courtesy. Conduct initial level examination and diagnosis of customer complaints. Handle and resolve customer complaints promptly and effectively. Maintain and manage spare parts inventory to ensure availability and accuracy. Coordinate the transfer of products from Head Office to respective brand counters or locations. Assist the Customer Relations Executive (CRE) in building and maintaining a comprehensive customer database. Qualifications & Skills: Minimum Qualification: Graduate or Diploma in any discipline Experience: 1–3 years in customer service or front desk (preferably in retail or electronics/service sector) Excellent communication and interpersonal skills Ability to multitask and stay organized under pressure Strong problem-solving and customer-handling skills Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person

You will be responsible for soliciting and managing reservations sales-related opportunities, as well as providing training and work assignments to Reservations Sales staff. Your role will involve actively up-selling each business opportunity to maximize revenue potential and achieving personal and team revenue goals. Additionally, you will be driving customer loyalty by delivering service excellence throughout each customer experience in order to grow the share of the account on behalf of the company. To be considered for this position, you should hold a high school diploma or GED, with no work experience required. Alternatively, a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major from an accredited university, along with 2 years of experience in sales and marketing, guest services, front desk, or a related professional area is acceptable. Your core work activities will include identifying new reservations sales business opportunities to achieve revenue goals, understanding the market landscape and competitors, and effectively closing the best opportunities based on market conditions and property needs. You will be responsible for conducting daily reservations sales activities, responding to incoming sales opportunities, negotiating contracts, and coordinating with other departments for seamless operations. Providing exceptional customer service will be a key aspect of your role, where you will support customer loyalty, uphold the property's brand standards, and ensure service excellence throughout each customer interaction. Additionally, you will manage and conduct human resource activities such as monitoring reservations sales agents, implementing departmental orientation programs, and creating labor schedules for the team. In this position, you will also be expected to utilize available resources effectively, create contracts as required, and contribute to the overall success of the team and the company. Marriott International is an equal opportunity employer that values diversity and fosters an inclusive, people-first culture, committed to non-discrimination on any protected basis under applicable law.,

Receptionist/Admin to manage front desk , class scheduling,student records. Basic computer skills, fluency in English , a friendly, organized approach. Full-time role with weekend work and a weekday off. Prior experience preferred but not required

Responsibilities: * Manage front desk operations * Coordinate housekeeping services * Greet guests with warmth * Maintain guest relationships * Schedule appointments Food allowance House rent allowance

Our client which is healthcare clinic is looking for : Front Office cum Admin Executive Profile: Manage entire clinic administration Managing patient inquiry, medicine sales, treatment package sales Experience in Clinic will be preferred Required Candidate profile Handling Marketing Coordination Calling patients, helping doctor in day to day task Making MIS, entering data in software Good communication skill including english Whatsapp your CV on : 8097836496

-Assist with visitor verification and security protocols. -Provide exceptional customer service -Experience in a BPO/company environment is required -Excellent communication and interpersonal skills -Proficient in MS Office and basic office equipment Required Candidate profile - Schedule and coordinate interview appointments with HR and candidates - Manage appointment calendar and follow-ups - Handle basic administrative tasks Perks and benefits 16+ Years old MNC

???? Job Title: RECEPTIONIST ???Company: KILONEWTONS ???? Location: Thiruvananthapuram, Kerala ???? Experience: 2+ Years ???? Website: kilonewtons, ???? About KILONEWTONS KILONEWTONS is a dynamic organization committed to excellence We're looking for a warm, professional Receptionist to be the welcoming face of our Thiruvananthapuram office! ???? Key Responsibilities ?? Front Desk Management: Greet visitors with professionalism and warmth ?? Call Handling: Answer, screen, and forward incoming phone calls ?? Appointment Scheduling: Manage meeting room bookings and calendars ?? Administrative Support: Handle correspondence, filing, and data entry ?? Visitor Coordination: Maintain visitor logs and issue security badges ?? Office Maintenance: Ensure reception area is tidy and presentable ?? Mail Management: Receive, sort, and distribute daily mail/deliveries ???Required Skills & Software ?? 2+ years receptionist/front office experience ?? Excellent verbal & written English (Malayalam/Tamil a plus) ?? Proficiency in MS Office (Word, Excel, Outlook) ?? Experience with office equipment (PBX, printers, scanners) ?? Multi-tasking ability in fast-paced environments ?? Professional appearance and pleasant demeanor ?? Why Join KILONEWTONS Competitive salary package Professional work environment Career growth opportunities Supportive team culture ???? How To Apply Send your CV with subject line: "Application for Receptionist Thiruvananthapuram" to: ???? careers@kilonewtons, ???? Be the welcoming face of KILONEWTONS! Apply today and help us create outstanding first impressions! [wp_code id="1"]

Job Title: Front Office Executive Location: Vellara Junction , Richmond town Experience: 02 Years Languages Preferred: English & Kannada Employment Type: Full-Time Reporting To: Admin / HR Manager Job Summary: We are looking for a Front Office Executive with excellent communication and interpersonal skills to be the face of our organization. The ideal candidate should be presentable, polite, and confident, with fluency in English and Kannada. This role involves handling the reception area, managing calls, greeting clients and visitors, and providing general administrative support. Key Responsibilities: • Greet and welcome visitors, clients, and customers in a professional and friendly manner. • Manage incoming calls, route them appropriately, and take messages when necessary. • Maintain the reception area, ensuring it is clean and well-organized. • Coordinate with internal departments and assist in administrative tasks. • Schedule appointments and maintain visitor logs. • Provide basic information to visitors and clients about the company’s services. • Handle courier dispatch and receipt. • Assist in event coordination or HR/Admin tasks when required. Requirements: • Excellent verbal and written communication skills in English and Kannada. • Well-groomed, presentable, and confident with a pleasant personality. • Proven experience in a front office or receptionist role preferred. • Basic knowledge of MS Office (Word, Excel, Outlook). • Strong interpersonal and multitasking skills. • Ability to handle pressure and remain calm in busy environments. Preferred Qualities: • Positive attitude and approachable nature. • Customer service-oriented mindset. • Immediate joiners preferred

Responsibilities: * Greet guests, manage front desk operations, handle guest requests * Maintain office supplies inventory, order as needed * Schedule appointments, direct calls, provide information

Role & responsibilities Handle the front desk and maintain visitor records. Manage administrative chores and organizational tasks. Create a welcoming, professional environment for clients and customers. Maintain guest record Meeting with guest Attending calls Handled the Luggage of the guest Worked at concierge Registration Card Updating Handling Guest Relation Work Preferred candidate profile

Role & responsibilities Handle the front desk and maintain visitor records. Manage administrative chores and organizational tasks. Create a welcoming, professional environment for clients and customers. Maintain guest record Meeting with guest Attending calls Handled the Luggage of the guest Registration Card Updating Handling Guest Relation Work Preferred candidate profile Experience in Hotel will be preferred Experience in Reception job

We are looking for Smart Female candidates for Our reputed client at Daman. Candidates must have good speaking & writing skills. Interested call Ms Shiva - 9408863300

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. .

Inspect guest rooms, public areas, pool, etc after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (eg, small print). Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G. E. D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Inspect guest rooms, public areas, pool, etc after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (eg, small print). Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G. E. D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Dear All, We at Lodha are hiring for Front Desk Executive role in Hospitality & Property Management department for multiple projects in Mumbai location for our Sales Gallery. Role & responsibilities : - Answering phone calls and transferring to the concerned departments Greeting visitors and guiding them for their meetings Keeping records of the documents and maintaining the data Maintain discipline in all guest areas and demonstrate ethical behavior Maintain complete knowledge about company procedures, policies, Rules & Regulations Demonstrates urgency in response and handling of customer problems and complaints Daily checking of operations - hospitality service, front-desk, cleanliness, maintenance and upkeep of the lobby areas. To take a round of the entire office/site to check if there are any admin related flaws and ensure to inform the concerned department. Take morning briefing before the operations start with the security team, valet, F & B team to discuss daily appointments Increase levels of food service quality and enhance overall ambience of customer experiences. Preferred candidate profile Hotel industry with 2+ years of experience Graduation preferred

Your role in detail: Ensure Outstanding customer experience at all times. Maintains a friendly, cheerful, and courteous demeanour. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Respond to telephone and in-person inquiries regarding reservations, hotel information,and guest concerns. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Adhere to company credit limit/floor limit policies. Allocate rooms to expected arrivals after checking the guests preferences and special requests.• Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests. Cross Check all billing instructions are correctly updated Supervise the front desk operations to ensure an optimal level of service and hospitality is provided to the guests. Performs other duties as assigned, requested, or deemed necessary by management. Ensure the Front office log book and the hotel log book are always updated and actioned upon. Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD. Assist all departments in servicing the guests during high volume periods. Takes responsibility in the absence of the Duty Manager / Front office manager

Your role in detail: Ensure Outstanding customer experience at all times. Maintains a friendly, cheerful, and courteous demeanour. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Respond to telephone and in-person inquiries regarding reservations, hotel information,and guest concerns. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue. Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Adhere to company credit limit/floor limit policies. Allocate rooms to expected arrivals after checking the guests preferences and special requests.• Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests. Cross Check all billing instructions are correctly updated Supervise the front desk operations to ensure an optimal level of service and hospitality is provided to the guests. Performs other duties as assigned, requested, or deemed necessary by management. Ensure the Front office log book and the hotel log book are always updated and actioned upon. Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD. Assist all departments in servicing the guests during high volume periods. Takes responsibility in the absence of the Duty Manager / Front office manager