3551 Front Desk Jobs - Page 22

Job Summary: Ministry of Skin is seeking a friendly and professional Receptionist to be the first point of contact for our clients and visitors. The ideal candidate will possess excellent communication and organizational skills, with a strong ability to multitask and prioritize duties effectively. As the face of our clinic, the Receptionist plays a crucial role in providing exceptional customer service and maintaining a welcoming environment for all. Key Responsibilities: Front Desk Operations - Greet clients and visitors with a warm and welcoming attitude. Answer incoming calls promptly and direct them to the appropriate department or individual. Manage the clinic's appointment schedule and ensure timely updates and modifications. Handle walk-in inquiries and provide information about the services offered by the Ministry of Skin. Client Interaction - Assist clients with check-in and check-out procedures, ensuring a smooth and efficient process. Address client inquiries and concerns in a courteous and professional manner. Maintain confidentiality and discretion when handling client information. Administrative Support - Perform administrative tasks such as filing, photocopying, and data entry as needed. Maintain cleanliness and organization of the reception area. Assist with inventory management and the ordering of office supplies. Appointment Management - Schedule appointments for clients based on the availability of staff and treatment rooms. Confirm appointments via phone calls or email and send reminders to clients as necessary. Coordinate with other departments to ensure the smooth execution of appointments. Communication Liaison - Serve as a communication liaison between clients and staff members. Relay messages accurately and promptly to the appropriate recipients. Collaborate with other team members to address client needs and requests effectively. Problem Resolution - Handle client complaints or issues with empathy and professionalism. Escalate unresolved matters to the appropriate supervisor or manager as needed. Additional Responsibilities - Maintain a professional and presentable appearance at all times. Possess strong interpersonal skills and the ability to build rapport with clients. Stay updated on clinic policies, services, and promotions to provide accurate information to clients. Be proactive in assisting clients and anticipating their needs to ensure a positive experience. Demonstrate proficiency in using office equipment such as telephones, computers, and printers. What we are looking for - A high school diploma or equivalent qualification is required. Prior experience in a receptionist or customer service role is preferred. Excellent communication skills, both verbal and written. Strong organizational skills and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in basic computer applications (MS Office, email, etc.). Friendly and professional demeanor with a customer-centric approach. How to Apply - Interested candidates are invited to submit their resumes and cover letters to [email protected] , indicating "Application for Receptionist Position - Ministry of Skin" in the subject line. Please include details of relevant experience and why you are well-suited for this role. Deadline for Applications - The Ministry of Skin values diversity and inclusion in the workplace and encourages individuals from all backgrounds to apply. We appreciate all applicants for their interest in joining our team and will contact only those selected for an interview. Job Type: Full-time Pay: ₹360,000.00 - ₹420,000.00 per year Experience: Microsoft Office: 1 year (Preferred) Front desk - Receptionist: 1 year (Preferred) total work: 1 year (Preferred) Language: English (Preferred) Work Location: In person Expected Start Date: 09/12/2025

Job Title: Front Office cum Immigration Documentation Executive Location: Kanjikuzhi, Kottayam Experience: Freshers can apply Salary: ₹15,000 per month Gender Preference: Smart Female Candidates Job Summary: We are looking for a well-groomed and smart Front Office cum Immigration Documentation Executive to join our team at Kanjikuzhi, Kottayam. The ideal candidate should have good communication and interpersonal skills and be capable of handling front desk responsibilities along with immigration documentation tasks. Freshers with a professional attitude and willingness to learn are also encouraged to apply. Key Responsibilities: Greet and assist visitors, clients, and students professionally at the front desk Handle incoming calls, emails, and walk-in inquiries Assist in preparing, collecting, and verifying immigration-related documents Coordinate with internal teams and external clients for documentation processes Maintain and update records and client files accurately Support day-to-day administrative and office tasks Ensure a neat and welcoming reception area Requirements: Minimum qualification: Plus Two or any degree Good communication skills in English and Malayalam Basic computer knowledge and familiarity with MS Office Professional appearance and a pleasant personality Willingness to learn immigration procedures and documentation standards Freshers with the right attitude are welcome to apply Benefits: Fixed monthly salary of ₹15,000 On-the-job training provided Opportunity to grow in the immigration and overseas education sector Supportive and professional work environment Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Experience: Immigration Documentation: 1 year (Preferred) Front desk: 1 year (Preferred) Work Location: In person

Job Summary: As a Front Desk Executive at Maruti Suzuki Driving School, you will be the first point of contact for students and visitors. You will manage the front office operations, handle inquiries, maintain records, and ensure smooth coordination between students and instructors. This role is critical to creating a professional and friendly environment that reflects the high standards of MSDS. Key Responsibilities: Greet and assist walk-in customers and students in a courteous and professional manner Handle incoming calls, emails, and online inquiries regarding driving courses, schedules, and other services Provide detailed information about available driving courses, fees, and documentation required Register new students and assist with enrollment forms, ID proof, and photograph collection Schedule theory and practical driving sessions in coordination with instructors Maintain student records, attendance, and feedback logs (manual and/or digital) Follow up on inquiries and leads to convert them into enrollments Handle payments, issue receipts, and maintain daily collection records Coordinate with the training team to ensure smooth operation of classes and vehicle availability Address customer queries, concerns, and complaints promptly and escalate when necessary Ensure the front desk area is clean, organized, and presentable at all times Required Skills and Qualifications: Minimum 12th pass; graduate preferred Proficiency in MS Office (Excel, Word) and basic computer operation Good communication skills in English and local language Polite, well-groomed, and customer-oriented approach Ability to handle multiple tasks efficiently Prior experience in a front desk or customer-facing role is an advantage Working Hours: 9:30 AM to 6:30 PM, six days a week Job Types: Full-time, Permanent Pay: Up to ₹23,000.00 per month Experience: Front desk: 2 years (Required) Work Location: In person Expected Start Date: 09/08/2025

Working Location: Laxmi Nagar Metro Station Near by Gate No.3 Key Responsibilities: - Greet and welcome visitors with a professional demeanor; ensure they are directed to the appropriate personnel or department. - Answer, screen, and forward incoming phone calls; manage emails and other correspondence efficiently. - Coordinate and schedule meetings or appointments as required, maintaining an organized calendar. - Assist in day-to-day administrative tasks such as data entry, and maintaining office - Monitor visitor access and maintain security awareness by following procedures and controlling access via the reception desk. Qualifications: - High School Diploma or Bachelors ; additional certification in Office Management is a plus. - Minimum of 6 Months in a front office or administrative role preferred. - Proficiency in MS Office Suite (Word, Excel, Outlook); familiarity with office equipment - Excellent verbal and written communication abilities in English and Hindi. Speak With Employer: "+91 96501 20895 " , " +91 9560400635" Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Provident Fund Application Question(s): Are You Comfortable with Salary range of 10K - 20K ? Experience: Front desk: 1 year (Preferred) Language: English (Required) Work Location: In person

Min 2+ yrs of exp in an Office Administration Front Desk or Administrative Assistant role preferably in a corporate environment Maintaining an organized & productive work environment supporting various department & enhancing overall office efficiency Required Candidate profile Manage the reception area greeting visitors Handle incoming and outgoing calls, emails & mails correspondence Maintain a professional & welcoming environment for all visitors and employees

Full job description Job Summary: The Front Office Executive is responsible for providing exceptional customer service and administrative support at the front desk. This role includes managing front office operations, greeting guests, and ensuring a positive experience for all visitors. Key Responsibilities: Day-to-day Front Desk duties, check-ins/outs, billing Answer phone calls, emails, respond to inquiries Greet and assist visitors in a friendly and professional manner Room visits, room checks, coordinating with HK teams for room condition Handle guest requests, grievances, resolve by coordinating with respective teams. Handle administrative tasks, documentation Manage scheduling, appointments, and maintain the front office calendar. Maintain a clean and organized reception area. Collaborate with other departments to ensure smooth office operations. Maintain confidentiality and uphold company policies and procedures. Qualifications: Excellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc. Proficient in Microsoft Office Suite (Word, Excel) Excellent organizational skills and attention to detail. Ability to multitask and work in a fast-paced environment. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Overtime pay Yearly bonus Experience: Microsoft Office: 2 years (Preferred) Front desk - Receptionist: 1 year (Preferred) total work: 1 year (Preferred) Language: English (Preferred) Work Location: In person Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Experience: Microsoft Office: 2 years (Required) Front desk - Receptionist: 1 year (Required) total work: 2 years (Required) Language: English (Required) Work Location: In person

Front Desk Officer – Immigration Consultancy (Full-Time) Location: Khanna Company: Dhan Guru Nanak Overseas We are seeking a professional, courteous, and organized Front Desk Officer to join our immigration consultancy team. The ideal candidate will be the first point of contact for clients and play a vital role in creating a welcoming and efficient environment. If you are enthusiastic about client service, well-spoken, and detail-oriented, we would love to meet you. Key Responsibilities: Greet and welcome clients and visitors in a professional manner. Handle all incoming phone calls and inquiries efficiently. Schedule appointments and manage the daily calendar of consultants. Maintain proper records of client visits and follow-ups. Respond to emails and messages promptly and professionally. Coordinate with internal departments for smooth workflow. Manage and maintain cleanliness and organization of the front desk area. Handle document collection, scanning, and basic data entry as needed. Requirements: Minimum qualification: Graduate (Bachelor’s degree in any field preferred). 1–2 years of experience in front desk/reception/customer service roles (Immigration industry). Excellent communication skills in English, Hindi and Punjabi. Professional appearance and a pleasant personality. Proficiency in MS Office (Word, Excel, Outlook). Ability to multitask and handle pressure in a fast-paced environment. Strong organizational and time-management skills. Job Type: Full-time Pay: ₹9,000.00 - ₹15,000.00 per month Education: Bachelor's (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person

Location: Anjuna, North Goa Industry: Hospitality / Aviation / Cruise Luxury Services --- Job Summary: We are looking for a courteous, customer-focused Concierge / Guest Service Female Executive to provide personalized guest experiences and assist with all service-related requests. The ideal candidate should have excellent communication skills, local area knowledge, and a passion for hospitality. --- Key Responsibilities: · Ensure a warm, friendly, and welcoming environment in the lobby or reception area. · Handle guest queries, and requests professionally and promptly. · Coordinate with internal departments (housekeeping, maintenance etc.) to ensure seamless guest experience. · Maintain up-to-date knowledge of local attractions, restaurants etc. · Maintain accurate records and logs of guest interactions. --- Requirements: · Proven experience as a concierge, front desk agent, or similar hospitality role. · Strong communication and interpersonal skills. · Problem-solving and multitasking abilities. · Proficient in using Microsoft Office or front desk software. · A friendly, calm, and confident attitude. · Fluency in English, Hindi (knowledge of local (Konkani)/regional languages (Marathi) is a plus). --- Preferred Qualifications: · Diploma or Degree in Hotel Management or Hospitality. · Experience in luxury hospitality or residential concierge services. · Knowledge of local attractions, restaurants, and events Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Food provided Internet reimbursement Leave encashment Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Experience: Concierge : 1 year (Required) Work Location: In person Speak with the employer +91 7678564208

Job Description Be thoroughly familiar with the day-to-day activities of the Billing process. Show the zeal and drive to learn, take initiative in equipping one-self through induction & client specific training. Actively participate in all educational & training activities like Refresher training on billing and compliance. Should know and understand patient enrollment & insurance selection / charge posting / cash posting / denials and refunds. Should know and understand the field specifics of Practice Management application. Follow processing and client related protocols. Should be able to analyze and understand information given in the source documents (Patient registration sheets, charge sheets, EOBs etc.) prior to keying data into the specified fields in the software application. Should focus and achieve on the set targets and cooperate with the respective team in achieving the set Turn around Time keeping a high accuracy level. Should have indepth knowledge in the process and work towards taking decision that will have positive impact in RCM. Maintaining patient confidentiality. Required Skills for this role include: Should have completed any graduation or diploma. Good in typing Ability to work regularly on scheduled shifts fromMonday-Friday 7:30 am to 5:30 pm IST or rotational shift based on client requirement. Work from office is mandatory based on business requirement

Front Desk Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Front Desk Executive provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. What will I be doing? As the Front Desk Executive, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. Listen to and understand requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. Support and motivate front desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard. Attend training where and when required. Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follows-up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate room in accordance to the guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Ensure that guests’ profiles and information is input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way. Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager’s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. Keep up to date and aware of competitor activities in order to be proactive and create market advantage. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. Maintain safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. Manage costs effectively by minimizing and controlling expenses. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. Handle guest relocations as required. Familiar with and master the Front Desk system. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Front Desk Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Able to read, write, speak and understand the English language to communicate effectively with guests and employees. Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems. Good interpersonal skills to provide overall guest satisfaction. Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts. Able to work under pressure and deal with stressful situations during busy periods. 2 to 3 years of related working experience preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Description In this Role you will be Responsible For : Read and understand the process documents provided by the customer. Analyse the insurance request received from the customer and process as per standard operating procedures. Familiarize, navigate multiple client applications and capture the necessary information to process customer request. Clearing the enquiry from the team and address it appropriately.And for further enquiry sending email to Customer and get the query clarified on time. Requirements for this role include: Candidate should be 6 months 1 year experience with excellent analytical skills. Candidate with basic insurance knowledge Should have typing knowledge. Type speed should be minimum 21 WPM Ready to work in complete Night Shift. Candidate should be flexible & support team during crisis period Ready to relocate as per the business requirement. Preferences:- Ability to communicate (oral/written) effectively to exchange information with our client. Any Graduate with English as a compulsory subject Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST).The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

We are looking for a warm, professional, and experienced Receptionist to manage our front desk at Patteds Fertility and Research Centre. The ideal candidate will be the first point of contact for patients and must deliver excellent customer service both in person and over the phone, while also efficiently handling administrative responsibilities. Key Responsibilities: Greet and assist patients both in-person and over the phone with empathy and professionalism Schedule and confirm patient appointments accurately Maintain patient records, accounts, and appointment logs Assist patients in filling out medical and consent forms Handle cash and process payments through various methods Transcribe physician notes when required Operate multi-line phone systems and transfer calls to appropriate departments Maintain the confidentiality of all patient and medical staff information Prepare patient bills and specimen labels in advance for the next day Ensure the front desk and reception area remain clean, organized, and welcoming Key Skills and Qualities: Excellent verbal and written communication skills Strong organizational and time-management skills Familiarity with hospital/clinic management systems Ability to handle sensitive information with confidentiality Polite, patient, and professional demeanor Education : Graduation , PG Experience Required: 3 years and above as a hospital receptionist Salary: ₹14,000 and above (based on experience) Languages Required: English, Hindi, Kannada, and Marathi (All Mandatory) Job Type: Full-time Pay: From ₹14,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person Expected Start Date: 01/08/2025

need enthusiastic young female hardworking with good communication skills to work alongside good team in a brand new dental hospital built with international standards Attractive salary and incentives based on experience and performance pls contact 9032522422for a walk in interview Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Experience: Microsoft Office: 1 year (Preferred) Front desk - Receptionist: 1 year (Preferred) total work: 1 year (Required) Language: English (Preferred) Work Location: In person

GREs act as the primary point of contact for guests, addressing their needs, resolving issues, and building positive relationships. They are responsible for creating a welcoming and memorable stay, from check-in to departure. Guest Interaction & Relationship Building: Greeting guests and providing a warm welcome during check-in. Addressing guest inquiries and concerns promptly and efficiently. Building rapport with guests and anticipating their needs. Handling guest complaints and resolving issues to ensure satisfaction. Providing information about the hotel, its services, and local attractions. Front Office Operations: Assisting with check-in and check-out processes, ensuring smooth transactions. Managing VIP guest arrivals and departures, including pre-registration and special requests. Maintaining accurate guest records and information. Collaborating with other hotel departments (e.g., housekeeping, maintenance) to fulfill guest needs. Providing excellent customer service according to hotel standards. Essential Skills and Qualities: Strong Communication and Interpersonal Skills: GREs need to be excellent communicators, both written and verbal, with strong active listening skills. Customer Service Focus: A genuine passion for providing exceptional service and exceeding guest expectations is essential. Problem-Solving Abilities: The ability to quickly and effectively address guest issues is crucial. Organizational and Time Management Skills: GREs need to manage multiple tasks and prioritize guest needs efficiently. Professionalism and Poise: Maintaining a positive and professional demeanor, even under pressure, is vital. Knowledge of Hotel Operations: A good understanding of hotel procedures, services, and facilities is necessary. Adaptability and Flexibility: The ability to adapt to changing situations and work shifts, including evenings, weekends, and holidays. Teamwork: GREs need to collaborate effectively with other hotel staff to ensure seamless guest experiences. Requirement Should have worked same field for minimum 2 years Should be well versed in English Language Should have pleasing Personality Should have done Diploma or Degree from Hospitality Institute or Aviation industry Job Types: Full-time, Permanent Pay: From ₹35,000.00 per month Benefits: Food provided Provident Fund Experience: total work: 2 years (Preferred) Work Location: In person

Excellent communication skills and be comfortable reaching out to customers to provide information, generate leads, or promote our products & services. You will play a crucial role in driving sales, building customer relationships Females only Apply Required Candidate profile 1-2 years of experience in telecalling, customer service, or related field. Strong communication & interpersonal skills. Proficient in using telecalling software, CRM tools, & MS Office applications

Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area. CORE WORK ACTIVITIES Understanding Markets & Maximizing Revenue Identifies new reservations sales business to achieve personal and property revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same day selling procedures to maximize room revenue and control property occupancy. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Conducting Daily Reservations Sales Activities Responds to incoming reservations sales opportunities for the property that are outside parameters of the . Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Uses sales resources and administrative/support staff effectively. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Assists with monitoring accuracy of reservation sales orders within tracking systems. Tracks no-show reservations and processes charges. Manages wait list and prioritizes order of wait list contacts to be made. Prepares work and maintenance orders. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards and property s brand standards. Provides excellent customer service consistent with the daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Sets a positive example for guest relations. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Handles guest complaints and disputes following the instant pacification procedures. Additional Responsibilities Utilizes intranet for resources and information. Creates contracts as required. Role: Reservation Manager Industry Type: Hotels & Restaurants Department: Food,Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: Tourism Services Education UG: Diploma in Mechanical PG: Any Postgraduate

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. Role: Front Office Manager Industry Type: Hotels & Restaurants Department: Food,Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: Front Office & Guest Services Education UG: Diploma in Mechanical PG: Any Postgraduate

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration. Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times.

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration. Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times.

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration. Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times.

Position Overview: Serves as the property Manager on Duty, overseeing all property operations to ensure the highest levels of hospitality and service are provided. Represents property management in resolving any guest-related situations. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager, tracking service issues. Candidate Profile: Education and Experience: High school diploma or GED + 2 years of experience in guest services, front desk, or related area, OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Core Work Activities: Leading Guest Services Teams: Utilize interpersonal and communication skills to lead, influence, and encourage others. Advocate sound financial/business decision-making. Lead by example, demonstrating honesty and integrity. Build trust, respect, and cooperation among team members. Supervise and manage employees, ensuring day-to-day operations run smoothly. Understand employee roles and perform duties in their absence. Celebrate team successes and recognize individual contributions. Establish and maintain open, collaborative relationships with employees. Maintaining Guest Services and Front Desk Goals: Develop specific goals and plans to prioritize, organize, and accomplish work. Handle complaints, disputes, and conflicts. Maintain strong relationships with other departments to support property operations and expedite problem resolution. Intervene in guest/employee situations to maintain property integrity, guest satisfaction, and employee well-being. Ensure consistent communication with employees regarding business objectives, performance, and expectations. Assist in financial management (e.g., budget, operating statements, payroll reports). Ensuring Exceptional Customer Service: Provide services above and beyond for customer satisfaction and retention. Improve service by understanding guest needs, providing guidance, feedback, and coaching. Manage daily operations to meet customer expectations. Display outstanding hospitality skills and set a positive example for guest relations. Respond to guest problems and complaints. Empower employees to deliver excellent customer service. Observe service behaviors and provide feedback. Participate in developing corrective action plans to improve guest satisfaction. Implementing Projects and Policies: Implement customer recognition/service programs. Ensure property policies are administered fairly, consistently, and according to Standard and Local Operating Procedures (SOPs and LSOPS). Manage payroll administration. Conducting Human Resource Activities: Identify developmental needs of others and coach, mentor, and help improve knowledge/skills. Provide guidance to subordinates, setting performance standards and monitoring progress. Participate in employee progressive discipline procedures. Use available on-the-job training tools and supervise training initiatives. Participate in employee performance appraisals and provide feedback. Additional Responsibilities: Provide information to supervisors, co-workers, and subordinates in various formats (phone, written, e-mail, in person). Analyze information to evaluate results and solve problems. Inform and update executives, peers, and subordinates on relevant information in a timely manner. Maintain high visibility in public areas during peak times. Understand and implement emergency plans (e.g., accidents, deaths, thefts, fires). Perform Front Desk duties during high demand times. Additional Information: Marriott International is an equal opportunity employer. Committed to diversity, inclusion, and non-discrimination (disability, veteran status, etc.).

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration. Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times.

Position Overview: Serves as the property Manager on Duty, overseeing all property operations to ensure the highest levels of hospitality and service are provided. Represents property management in resolving any guest-related situations. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager, tracking service issues. Candidate Profile: Education and Experience: High school diploma or GED + 2 years of experience in guest services, front desk, or related area, OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Core Work Activities: Leading Guest Services Teams: Utilize interpersonal and communication skills to lead, influence, and encourage others. Advocate sound financial/business decision-making. Lead by example, demonstrating honesty and integrity. Build trust, respect, and cooperation among team members. Supervise and manage employees, ensuring day-to-day operations run smoothly. Understand employee roles and perform duties in their absence. Celebrate team successes and recognize individual contributions. Establish and maintain open, collaborative relationships with employees. Maintaining Guest Services and Front Desk Goals: Develop specific goals and plans to prioritize, organize, and accomplish work. Handle complaints, disputes, and conflicts. Maintain strong relationships with other departments to support property operations and expedite problem resolution. Intervene in guest/employee situations to maintain property integrity, guest satisfaction, and employee well-being. Ensure consistent communication with employees regarding business objectives, performance, and expectations. Assist in financial management (e.g., budget, operating statements, payroll reports). Ensuring Exceptional Customer Service: Provide services above and beyond for customer satisfaction and retention. Improve service by understanding guest needs, providing guidance, feedback, and coaching. Manage daily operations to meet customer expectations. Display outstanding hospitality skills and set a positive example for guest relations. Respond to guest problems and complaints. Empower employees to deliver excellent customer service. Observe service behaviors and provide feedback. Participate in developing corrective action plans to improve guest satisfaction. Implementing Projects and Policies: Implement customer recognition/service programs. Ensure property policies are administered fairly, consistently, and according to Standard and Local Operating Procedures (SOPs and LSOPS). Manage payroll administration. Conducting Human Resource Activities: Identify developmental needs of others and coach, mentor, and help improve knowledge/skills. Provide guidance to subordinates, setting performance standards and monitoring progress. Participate in employee progressive discipline procedures. Use available on-the-job training tools and supervise training initiatives. Participate in employee performance appraisals and provide feedback. Additional Responsibilities: Provide information to supervisors, co-workers, and subordinates in various formats (phone, written, e-mail, in person). Analyze information to evaluate results and solve problems. Inform and update executives, peers, and subordinates on relevant information in a timely manner. Maintain high visibility in public areas during peak times. Understand and implement emergency plans (e.g., accidents, deaths, thefts, fires). Perform Front Desk duties during high demand times. Additional Information: Marriott International is an equal opportunity employer. Committed to diversity, inclusion, and non-discrimination (disability, veteran status, etc.).

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

You will be working as a Duty Manager at HOTEL TUNGA REGENCY PRIVATE LIMITED in Navi Mumbai, Maharashtra, India. Your primary responsibility will be to oversee the daily operations of the hotel, ensuring guest satisfaction, managing staff, and efficiently handling customer inquiries and complaints. This is a full-time on-site role that requires your presence at the hotel. As a Duty Manager, you will be supervising the housekeeping, front desk, and maintenance departments to ensure that all operational procedures are followed correctly. Your role is crucial in maintaining the high service standards of the hotel and providing exceptional service to all guests. To excel in this role, you should have excellent customer service and guest relations skills. Prior experience in hotel operations, particularly in front desk and housekeeping, will be beneficial. Strong leadership and staff management abilities are essential for effectively managing the hotel staff. You should also possess problem-solving and conflict resolution skills to address any issues that may arise. Effective communication, both verbal and written, is key to success in this role. You should be able to work flexible hours, including nights, weekends, and holidays, to ensure smooth operations of the hotel. Previous experience in a managerial role in the hospitality industry would be advantageous. A degree in Hospitality Management, Business Administration, or a related field is preferred for this position.,