Posted:6 days ago| Platform: Naukri logo

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About Sagility India Ltd.

Sagility is a global leader in the US Healthcare BPO domain, delivering intelligent operations with a combination of people, process excellence, and AI-driven solutions. We partner with top US healthcare providers and payers to ensure exceptional customer experience and operational efficiency.

We are inviting talented candidates to join our International Voice Process team for our Hyderabad location.

Role:

Customer Service Associate International Voice Process (US Healthcare)

Key Responsibilities:

  • Handle inbound and outbound calls from US-based customers in the healthcare domain.
  • Provide accurate information, support, and solutions to customer queries.
  • Maintain professionalism, empathy, and clarity during conversations.
  • Follow process guidelines and meet quality, productivity, and compliance targets.
  • Document interactions accurately in the internal systems.
  • Collaborate with team members and supervisors to ensure smooth workflow.

Eligibility Criteria:

  • Graduate degree required (Recent pass-outs preferred).
  • Excellent English communication skills (B2 Level).
  • Willingness to work in

    Night Shifts

    .
  • Must be an

    Immediate Joiner

    .
  • Candidates must be from

    Hyderabad

    or ready to relocate immediately.

Why Join Sagility?

  • Opportunity to work with a leading US Healthcare BPO organization.
  • Competitive salary with attractive Variable Skill Allowance (VSA).
  • Two-way transportation provided.
  • Strong career growth and learning opportunities.
  • Exposure to international customer experience processes.

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