French - Speaking Customer Support Specialist

3 - 6 years

1 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibility
  • Provide exceptional customer support through various communication channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues professionally and courteously.
  • Collaborate with internal teams to resolve complex customer complaints and concerns.
  • Develop and maintain a thorough understanding of products and services to provide accurate information.
  • Identify opportunities to upsell and cross-sell products or services based on customer needs.
  • Maintain high levels of product knowledge to effectively communicate with customers.
Job Requirements
  • Strong proficiency in French language is required.
  • Excellent communication and interpersonal skills are essential.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills are necessary.
  • Experience in customer support or a related field is preferred.
  • Ability to adapt to changing situations and priorities is important.

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