French - Speaking Customer Support Specialist

3 - 6 years

1 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility
  • Respond to customer inquiries and resolve issues professionally and courteously.
  • Provide timely and accurate information about products or services.
  • Use problem-solving skills to address complex customer complaints.
  • Collaborate with internal teams to resolve customer issues.
  • Maintain high product knowledge to effectively support customers.
  • Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.
Job Requirements
  • Minimum 2 years of experience in customer support or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
  • Proficient in using computer systems and software applications.
  • Strong attention to detail and organizational skills.

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