14 Fraud Operations Jobs

You should have a minimum of 15 years of experience in financial services Operations, specifically focusing on Fraud in areas such as Digital banking, Lending, and Card frauds. Your role will require strong leadership and supervisory skills with a dedication to preventing fraud and managing risks effectively. It is essential that you have significant experience in people management, ideally with a Multi-National bank or in the GCC space, directly overseeing Fraud Operations teams for at least 10 years. You should also have a proven track record of building and scaling large teams as a leader of other managers. Your communication skills, both verbal and written, should be excellent, especially when addressing executive audiences. You must possess strong data presentation and visualization skills. Additionally, your interpersonal skills should allow you to clearly articulate complex issues and concepts to peers and management. A comprehensive understanding of the financial services and banking regulatory environment is crucial for this role. You will be expected to work effectively with individuals from diverse backgrounds and positions, influencing and establishing relationships with key stakeholders. Your past achievements should demonstrate a successful history of driving change and achieving results. Experience in an Operations environment and a good grasp of cross-functional processes are necessary. Understanding Fraud and Scams typologies and fraud prevention strategies to safeguard the bank and its customers is essential. In this role, you will be responsible for building, scaling, and leading a world-class Fraud Operations team at NAB India. Your primary focus will be supporting Identity Fraud Services, Frauds & Scams, and Card fraud prevention to enhance customer experience while combatting fraud effectively. You will report locally to the Head of Financial Crime and Fraud Operations, overseeing teams of Leads, Analysts, and Senior Analysts within Fraud Operations. Your responsibilities will include providing leadership in Fraud and Financial Crime Prevention, ensuring compliance with AML/CTF and APRA regulations, and collaborating with various stakeholders in Fraud Operations. You will lead major crime fraud investigations, advise fraud analysts, and work on optimizing fraud losses through strategic initiatives. Additionally, you will coordinate day-to-day activities for fraud prevention and detection within Operations, establish KPIs for Fraud Operations, and enhance operational excellence through process improvement and automation. As a mentor to your team, you will be tasked with developing them while maintaining performance standards and providing feedback. Your ability to work under pressure, analyze data effectively, and drive the business vision will be critical. Overall, you will play a key role in managing fraud risks, ensuring operational efficiency, and delivering results while fostering a positive work environment for your team.,

As a Manager, Senior Investigator in the Financial Crime Investigative Reporting team at HSBC, you will be responsible for conducting thorough investigations into various cases related to financial crimes. Your primary focus will be on ensuring effective and timely investigations in alignment with the reporting standards and service level agreements. The cases you will handle include those generated by transaction monitoring systems, unusual activity reports, escalated cases from screening lists, cross-border referrals, and cases escalated from Fraud Operations. Working independently, you will be expected to complete assigned tasks efficiently and deliver high-quality investigation reports within the agreed process SLAs. To support your investigations, you will need to identify the necessary information and documentary evidence required for decision-making and maintain accurate records in the designated case management system. Upon concluding each investigation, you will make appropriate recommendations, which may involve filing Suspicious Activity Reports or referring cases to other specialized investigation teams based on the assessment. Collaboration with Subject Matter Experts for guidance, making referrals for necessary actions, and continuous development of investigative skills will be key aspects of your role. Your expertise in core banking systems, financial crime risk indicators, transaction monitoring, and analytical skills will play a crucial role in assessing potential financial crime risks. Your ability to communicate effectively, both in writing and verbally, critical thinking skills, and proactive approach to learning and applying new concepts will be instrumental in your success in this role. Prior experience in Fraud Operations, TM Operations, or Investigations, along with certifications such as ACAMS or ICA, will be advantageous. At HSBC, we value your contributions and offer an environment where you can grow professionally and make a tangible impact. Join us and be part of a global organization committed to enabling businesses to thrive, economies to prosper, and individuals to achieve their aspirations.,

The Operations Support Manager is responsible for providing leadership to a team involved in performing Fraud Investigations and Recoveries for Credit Card and Retail Bank functions for U.S. Personal Banking products and allied services. This role involves full supervisory responsibility, ensuring team motivation and development through professional leadership. Responsibilities include performance evaluation, hiring, direction of daily tasks, and responsibilities. Having strong operations knowledge in Fraud operations (US Credit Cards & Retail) and Chargeback processes is crucial for this role. The Manager will supervise and manage teams involved in complex processes. They will also lead or participate in strategic initiatives to reduce manual touchpoints and enhance controls through systemic enhancements. Participation in leadership meetings to contribute valuable suggestions ensuring risks and control aspects are properly addressed is essential. The Manager will serve as a partner to the onshore team in reengineering initiatives and ensure 100% delivery as per agreed Service Level Agreements (SLA). Maintaining a strong stakeholder connect through regular touchpoint meetings and managing COB strategies well through proactive planning is also part of the responsibilities. In terms of team management, the Manager will handle a team, provide appropriate coaching and support, and foster an environment of learning and development. They will work towards creating a self-sustained team through cross-training and drive adherence to Citi culture. Emphasizing team building and employee engagement activities to maintain high team morale is important. Qualifications for this role include 12-15 years of relevant experience in managing Operation Risk. The ideal candidate should have excellent verbal and written communication skills, be customer-focused, possess excellent interpersonal skills, and work well in a team environment collaborating across diverse groups. Demonstrated understanding of complex operation processes and knowledge of financial investigations or General ledger is preferable. The candidate should be able to work under pressure, manage deadlines, be self-motivated, detail-oriented, and exhibit problem-solving and decision-making skills. Education required is a Bachelors/University degree. Candidates should be willing to work in 24*7 shifts, including late-night shift start timings, and be flexible for any shift timing, including rotation shifts, permanent night shifts, and late-night shifts. Please note that this job description provides a high-level overview of the work performed, and other job-related duties may be assigned as required. Citi is an equal opportunity and affirmative action employer, and interested applicants are encouraged to apply for career opportunities.,

About this role: Wells Fargo is seeking an Associate Fraud & Claims Operations Representative In this role, you will: Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers. Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

The purpose of this role is to lead services within fraud operations and facilitate the provision of efficient and high-quality services to internal and external customers. As the role holder, you will collaborate with service portfolio leads to provide recommendations for uplifting standards, policies, strategies, and best practices based on investigations, customer feedback, and colleague input. Your key responsibilities will include effectively coaching, motivating, and enabling a team of individual contributors to maintain high performance and engagement. You will also collaborate and engage with internal and external stakeholders on fraud investigation and prevention efforts. Additionally, you will be responsible for preparing reports and insights on relevant investigations and received alerts. You will drive and deliver key change initiatives to address current and future capability needs of the business. Proactively managing risk, meeting all policy and compliance requirements, testing controls, adhering to processes and procedures relevant to the role, and escalating events, issues, and breaches as they are identified will also be part of your role. To be successful in this role, you should have 10+ years of experience in FinCrime Operations with subject matter expertise in Fraud Operations. You should understand Active Operation Management (AOM) or similar operational management principles that focus on driving the correct operational outcomes. Additionally, you should have at least 3 years of experience in leading small to medium-sized teams.,

The purpose of this role is to lead services within fraud operations and facilitate the provision of efficient and high-quality service to internal and external customers. You will work with service portfolio leads to provide recommendations to uplift standards, policies, strategies, and best practices as identified through investigations, customer feedback, and colleagues" input. Your key responsibilities will include effectively coaching, motivating, and enabling a team of individual contributors to maintain high performance and engagement. You will collaborate and engage with internal and external stakeholders on fraud investigation and prevention. Additionally, you will be responsible for preparing reports and insights on relevant investigations and received alerts. You will also be expected to drive and deliver key change initiatives to address current and future capability needs of the business. Proactively managing risks, meeting all policy and compliance requirements, testing controls, adhering to processes and procedures relevant to the role, and escalating events, issues, and breaches as they are identified are also essential aspects of this role. To be successful in this role, you should have 10+ years of experience in FinCrime Operations with subject matter expertise in Fraud Operations. You should also understand Active Operation Management (AOM) or similar operational management principles focused on driving the correct operational outcomes. Additionally, having 3+ years of experience in leading small to medium-sized teams will be beneficial.,

Hiring Fraud Dispute Operations Representative | Gurgaon Note - Please apply 0nly If You are an Immediate Joiner Qualification - Graduate CTC - Upto 6.5LPA Location - Gurgaon Call/WhatsApp- 9147047908, 9147047909, 7678572840 Interview Venue - Spot Selection Spot Joining Human Before Resource Private Limited Plot F1, Unit 401 4th Floor Lift 2 Landmark- Sector 16 Noida Metro Rajnigandha Gate Beside HCL Sector 3 Noida - 201301 Mandatory experience: 1 year of Disputes and chargeback experience. Prior experience in handling card disputes, including fraud disputes required. Familiarity with handling disputes Experience in chat-based customer service is required, with a demonstrated ability to resolve complex queries efficiently. Language proficiency: Written English and second language proficiency level: B1 or higher Language Proficiency Check: The Supplier is responsible for carrying out specific language assessments, which will be determined and detailed by the Supplier. Skills and requirements: Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses. responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications Should possess banking knowledge and ability to analyze, investigate card & transaction disputed c Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications Receive direction from team lead and escalate questions and issues to more experienced roles Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes.

About this role: Wells Fargo is seeking an Associate Fraud & Claims Operations Representative. In this role, you will: Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers. Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualification: Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims Receive direction from team lead and escalate questions and issues to more experienced roles Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications Should possess basic banking knowledge and ability to analyze, investigate debit card disputed claims Receive direction from team lead and escalate questions and issues to more experienced roles Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes. University degree in Business or related discipline experience in chargebacks or cards operations Knowledge in Debit and Credit cards Strong analytical skills Good communication skills Job Expectations: Shift Timing: Rotational Shifts (US Holiday).

About this role: Wells Fargo is seeking an Associate Fraud & Claims Operations Representative. In this role, you will: Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers. Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Fraud & Claims Operations Representative Link to apply Fraud & Claims Operations Representative, BENGALURU, Karnataka | Wells Fargo https://www.wellsfargojobs.com/en/jobs/r-467478/fraud-claims-operations-representative/ About this role: Wells Fargo is seeking a Fraud & Claims Operations Representative. In this role, you will: Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed Receive direction from supervisor and escalate questions or issues Interact with immediate team and functional area on wider range of information, plus internal or external customers Required Qualifications: 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Should have knowledge in Debit / Credit cards, Regulation E guidelines, US banking regulations. Ability to work additional hours if required. Must work on-site at the location posted. Must be flexible to work in multiple shifts Knowledge in Debit and Credit cards Strong analytical skills Good communication skills Job Expectations: Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted Shift Timing: 8:30 pm to 5:30 am IST (US Holiday) Posting End Date: 26 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Role & responsibilities Will be responsible for overseeing the operation for Banking and Capital Markets. This role demands a deep understanding of US Banking operations, regulatory and compliance policies. Will lead a team of managers, ensuring efficient and effective service delivery, compliance with regulatory standards, and the implementation of best practices in banking service delivery, SLA and KPIs. Maintain metrics and reporting for senior management and committee presentations. Support clients risk governance initiatives and working groups to facilitate alignment across key operational areas. Support first line operational/business risk program to assess, measure, monitor, mitigate, and educate at-risk business units regarding risk operations for various clients. Participate in implementation of new processes and procedures both internal and external due to regulatory changes and/or industry events. Collaborate with stakeholders to confirm comprehensive and consistent practices are followed to allow for a successful oversight client operations program Perform incident reviews to identify control / process vulnerabilities and partner with various stakeholders to assess potential strategic / tactical remediation opportunities. Preferred candidate profile 14 plus years of experience in the operations management for US clients in financial services industry; preferably in Fraud/AML/Chargeback. Demonstrate an understanding of various project management frameworks and requirements. Strong at identifying key control points and providing an assessment. Ability to work in a fast-paced, high-demand environment, both independently and as part of a team, under tight deadlines and with the ability to manage multiple priorities concurrently, efficiently, and effectively. Attention to detail, strong analytical, quantitative, and investigative problem-solving abilities; with the ability to make actionable recommendations. Strong interpersonal, verbal, and written communication skills; capable of writing documentation, training users in complex topics, making presentations to an internal audience, and interacting positively with management, colleagues, and clients. Strong proficiency with Microsoft Office products, specifically Excel and PowerPoint.

About this role: Wells Fargo is seeking an Associate Fraud & Claims Operations Representative In this role, you will: Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Position Title: Assistant Vice President Operations (Banking & Capital Markets) Role Overview: The Assistant Vice President Operations will manage and oversee the operational framework supporting Banking and Capital Market services, with a specific focus on U.S. banking standards and regulatory compliance. This individual will lead a team of managers, ensuring high-quality service delivery aligned with established KPIs and service-level agreements (SLAs), while maintaining adherence to industry best practices and regulatory frameworks. Key Responsibilities: Operational Oversight & Compliance: Oversee day-to-day banking operations with a solid grasp of U.S. banking regulations and compliance requirements. Monitor and ensure adherence to internal standards, regulatory guidelines, and industry benchmarks. Drive operational excellence by implementing control mechanisms and process enhancements. Prepare and maintain operational metrics, dashboards, and executive reports for leadership and committee review. Governance & Risk Management: Support client-driven risk governance frameworks and cross-functional initiatives to ensure cohesive operational alignment. Participate in the front-line risk management programs, helping to evaluate, monitor, and reduce operational risks for diverse client portfolios. Assist with integrating process changes resulting from regulatory updates or market shifts. Conduct root cause analyses and incident reviews to detect process vulnerabilities and collaborate with stakeholders on strategic solutions. Stakeholder Collaboration: Work closely with internal and external partners to ensure consistent operational practices and oversight standards. Facilitate communication across departments to align objectives and deliver seamless service to clients. Leadership & People Management: Lead and mentor a team of professionals, providing coaching, performance feedback, and development opportunities. Conduct regular evaluations to enhance individual and team performance. Bring pan-India exposure to managing diverse teams across various regional locations. Project & Process Management: Oversee commissioning of new banking and capital market operations projects, as well as the decommissioning of outdated workflows. Manage project lifecycles, including budgeting, timeline management, and quality control to ensure timely and cost-effective delivery. Promote continuous improvement through process evaluations and quality audits. Qualifications & Skills: Education: Bachelor's degree in any discipline required; preference for candidates with a Master's degree in Finance or related fields. Professional Experience: Proven experience in managing complex banking operations and regulatory compliance frameworks. Good to have experience in Fraud Operations, KYC, AML, Chargeback, Collections, Capital Market. Familiarity with project management methodologies and risk assessment techniques. Strong understanding of operational risk, control assessments, and remediation planning. Ability to manage multiple priorities in a dynamic environment, delivering under tight deadlines.

Dear Candidate, We are hiring for Fraud Analyst Bengaluru Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Fraud Associate Band 3 What you will do: Recognise and respond to cases generated by the Fraud Management System (FMS) for unusual or suspicious activity in relation to application and usage screening to prevent abuse and loss of revenue across multiple Sky products Ensure that requests for information from internal and external departments are dealt with in accordance with agreed service levels, highlighting risks and issues to a Supervisor where appropriate Analyse data, information and Intelligence to identify new trends and patterns pertaining to known or new fraud threats within departmental guidelines Assist as necessary in the provision of fraud training and awareness to other business areas Keep abreast of changes in fraud trends, new products and services; conduct reviews or update internal processes to stay current and understand any implications to fraud processes Work rotational shift patterns 7 days per week, including evenings and weekends, to ensure appropriate coverage to support current and new business needs across all products and services Key Skills & Experience Include: Understanding or knowledge of Skys products and services alongside an awareness of current and possible future business trends, as well as their potential impact on the company A high level of personal integrity, confidentiality, and professionalism. You will conduct yourself in a collaborative, confident and professional manner when dealing with the business, industry and stakeholders, and when representing the business, whilst working with sensitive information The ability to work under pressure whilst ensuring accuracy and meeting tight deadlines, particularly with real-time decision-making requirements Proactive and self-motivated, proficient in standard Microsoft Office and experience in learning custom IT software, with a desire for continuous improvement Investigative ability, with strong attention to detail and a clear desire to understand root cause and explore opprotunities to improve process and detection within the fraud function. Experience and knowledge from the communications industry with awareness of fraud prevention strategies would be a desirable quality. (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY