Job
Description
As a TL/Assistant Manager - Banking Operations at our company, you will play a crucial role in leading a team of banking operations professionals. Your primary responsibilities will include: - Leading and managing a team to ensure smooth day-to-day operations and exceptional customer service. - Developing and implementing strategies to prevent and detect fraud, financial crime, and other business risks. - Collaborating with cross-functional teams to resolve customer complaints and disputes efficiently. - Conducting regular audits and reviews to ensure compliance with regulatory requirements and internal policies. - Providing coaching and training to enhance team members' skills in customer advocacy, claims and disputes, and fraud operations. - Analyzing data and metrics to identify trends and areas for improvement, and developing recommendations to enhance business processes and customer satisfaction. Qualifications required for this role: - 5-10 years of experience in banking operations, customer advocacy, claims and disputes, fraud operations, financial crime, and business risk and control. - Strong knowledge of banking regulations, laws, and industry standards. - Excellent leadership and management skills, with the ability to motivate and develop a high-performing team. - Strong analytical and problem-solving skills to analyze complex data and develop effective solutions. - Excellent communication and interpersonal skills to build strong relationships with customers, colleagues, and stakeholders. - Bachelor's degree in a relevant field such as business, finance, or economics. Join us in our mission to deliver exceptional banking operations by applying your expertise in customer advocacy, claims and disputes, fraud operations, and business risk and control. As a TL/Assistant Manager - Banking Operations at our company, you will play a crucial role in leading a team of banking operations professionals. Your primary responsibilities will include: - Leading and managing a team to ensure smooth day-to-day operations and exceptional customer service. - Developing and implementing strategies to prevent and detect fraud, financial crime, and other business risks. - Collaborating with cross-functional teams to resolve customer complaints and disputes efficiently. - Conducting regular audits and reviews to ensure compliance with regulatory requirements and internal policies. - Providing coaching and training to enhance team members' skills in customer advocacy, claims and disputes, and fraud operations. - Analyzing data and metrics to identify trends and areas for improvement, and developing recommendations to enhance business processes and customer satisfaction. Qualifications required for this role: - 5-10 years of experience in banking operations, customer advocacy, claims and disputes, fraud operations, financial crime, and business risk and control. - Strong knowledge of banking regulations, laws, and industry standards. - Excellent leadership and management skills, with the ability to motivate and develop a high-performing team. - Strong analytical and problem-solving skills to analyze complex data and develop effective solutions. - Excellent communication and interpersonal skills to build strong relationships with customers, colleagues, and stakeholders. - Bachelor's degree in a relevant field such as business, finance, or economics. Join us in our mission to deliver exceptional banking operations by applying your expertise in customer advocacy, claims and disputes, fraud operations, and business risk and control.
