TL/Assistant Manager - Banking Operations

Golden Opportunities

3 - 8 years

20 Lacs

chennai bengaluru

Posted:None| Platform:

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Skills Required

banking operations customer relationship banking management fraud operations fraud management risk control

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities Lead and manage a team of banking operations professionals to ensure smooth day-to-day operations and exceptional customer service.
Develop and implement effective strategies to prevent and detect fraud, financial crime, and other business risks.
Collaborate with cross-functional teams to resolve customer complaints and disputes in a timely and efficient manner.
Conduct regular audits and reviews to ensure compliance with regulatory requirements and internal policies.
Provide coaching and training to team members to enhance their skills and knowledge in customer advocacy, claims and disputes, and fraud operations.
Analyze data and metrics to identify trends and areas for improvement, and develop recommendations to enhance business processes and customer satisfaction.
Requirements 5-10 years of experience in banking operations, customer advocacy, claims and disputes, fraud operations, financial crime, and business risk and control.
Strong knowledge of banking regulations, laws, and industry standards.
Excellent leadership and management skills, with the ability to motivate and develop a high-performing team.
Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
Bachelor's degree in a relevant field such as business, finance, or economic.

Contact Person: Subashini

Email ID: subashini@gojobs.biz

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