Floor Supervisor

Job Description: Floor Supervisor (After Sales)

Location:

Compensation:

Role Overview

Ola Electric is seeking a dynamic and proactive Floor Supervisor (After Sales) to drive operational excellence and customer delight within our service centers. The ideal candidate will be responsible for leading the Service Champions (SCs) on the shop floor, ensuring timely delivery, high productivity, and superior customer experiences.

Key Responsibilities

• Reduce Repeat Jobs:

• Actively monitor and analyze service quality to minimize repeat jobs and rework, ensuring first-time-right service delivery for all customer vehicles.

• Productivity Management:

• Oversee and drive the daily productivity of Service Champions (SCs), allocating tasks effectively and monitoring performance to achieve service targets.

• Timely Delivery (T+1):

• Ensure 90% of vehicles are serviced and delivered within the next working day (T+1) from the time of customer drop-off.

• Customer Experience:

• Maintain a service center customer rating of 4.0 or above (out of 5) by fostering a customer-centric environment and promptly resolving escalations.

• Operational Coordination:

• Coordinate workflow, manage shop floor resources, and ensure compliance with safety and company processes.

• Training & Development:

• Identify skill gaps and conduct on-the-floor training to drive continuous improvement among team members.

• Reporting:

• Maintain accurate service records, productivity reports, and share performance metrics with management as required.

Required Skills & Qualifications

• Minimum of 2 years' experience in after-sales/service operations, preferably in the automotive sector
• Strong leadership and team management abilities
• Excellent communication and problem-solving skills
• Data-driven approach to performance tracking and improvement
• Customer-oriented mindset with attention to process and quality
• Ability to multitask and operate in a fast-paced environment

Remuneration:

• Monthly Salary: ₹33,000 (CTC)