Floor Operations Manager

Job Description

Overseeing and managing daily floor operations to ensure efficiency and high-quality service. Leading, training, and motivating the floor staff, ensuring all team members perform their duties effectively. Ensuring the operational procedures and company policies are consistently followed. Monitoring inventory levels, stock availability, and merchandise display to optimise sales and operations. Addressing customer queries, complaints, and issues promptly, maintaining high customer satisfaction. Coordinating with other departments and stakeholders to ensure smooth collaboration and operational flow. Ensuring the workplace meets health and safety regulations and maintains a clean and organised environment. Setting performance targets for staff and ensuring they are met. Implementing new procedures or guidelines as directed by upper management. Schedule and assign tasks to staff, ensuring sufficient coverage during peak hours. Monitor staff performance, provide feedback, and address any performance-related issues. Track daily sales and operational performance, reporting to senior management with insights and recommendations. Ensure timely replenishment of stock, proper inventory management, and loss prevention. Collaborate with team members to ensure all service and operational targets are met. Assist in the recruitment, training, and onboarding of new team members. Ensure proper handling of cash transactions and reconcile daily sales reports. Communicate with suppliers or service providers for any floor-related requirements. Maintain regular communication with management to provide updates on floor activities. Advanced degree in Business Administration or Retail Management. Relevant certification in retail management, operations, or supply chain management. Familiarity with customer service principles and budget management. Ability to handle conflict and resolve issues quickly and effectively. Proficiency in data analysis tools to monitor performance and inventory. Previous experience in handling escalated customer complaints. Experience in process improvement initiatives, such as Lean or Six Sigma. Knowledge of local market trends and visual merchandising. Multilingual capabilities to cater to diverse customer bases.