Floor Manager

Floor Manager Role Description at Bhanushali Banquet Hall The Floor Manager at Bhanushali Banquet Hall plays a crucial role in overseeing the cleanliness, maintenance, and smooth operation of designated floors within the venue. The role includes ensuring the venue is aesthetically appealing, safe, and operationally sound, particularly during events. This includes coordination with vendors, monitoring safety standards, and ensuring high levels of customer satisfaction. Each Floor Manager will be assigned responsibility for specific floors, overseeing key areas such as cleanliness, vendor movement, event coordination, and pre-event planning. The following is a detailed breakdown of tasks on Event Days and Non-Event Days for the Floor Managers. 1. Event Day Tasks Pre-Event (Before Event Starts) Inspection of Floors: Conduct a thorough check of all three assigned floors (by each manager) for cleanliness, order, and readiness for the event. Restroom Cleanliness: Ensure restrooms are stocked with necessary supplies, sanitized, and in top condition. Vendor Movement Coordination: Ensure vendors are allowed access only to the designated areas and verify their IDs before entry. Guide vendors on the movement of goods, ensuring no obstructions to emergency exits or critical areas. Event Space Setup: Supervise the dining area to ensure buffet counters are set up neatly and are appealing. Ensure all tables and furniture are positioned correctly and look presentable. Remove any unwanted tables or furniture that do not add to the aesthetic value of the event. Check all audio/visual equipment, lighting, and air conditioning to ensure they function properly.   Safety and Compliance Check: Ensure there are no fire hazards in any areas (especially the kitchen, back area, and event spaces). Confirm that all exit routes are clear and marked. Ensure no flammable materials are present around electrical equipment. During the Event Monitoring Event Flow: Ensure that all areas (especially dining areas and event spaces) are being properly maintained during the event. Make sure tables are regularly cleared and clean, ensuring guests' comfort. Maintain a clear path for movement of guests, staff, and vendors. Monitor the cleanliness of restrooms during the event and ensure they are being regularly attended to. Supervise the back area to ensure cleanliness and organization, ensuring no fire hazards or safety issues arise. Ensure the aesthetic presentation of all floors is maintained, especially in high-traffic areas like the dining spaces. Vendor Supervision: Monitor vendors to ensure that they are operating within their assigned areas and following the guidelines. Emergency Response: In case of any emergency or incident, coordinate with staff for a prompt response. Post-Event (After Event Ends) Clearance and Cleanup: Oversee the removal of furniture and equipment that is no longer needed after the event. Ensure that floors are cleaned, including vacuuming and mopping, and that restrooms are sanitized. Event Debrief: Ensure that all equipment, props, and decor are either properly stored or disposed of. Post-Event Inspection: Perform a final inspection of all floors to ensure cleanliness and readiness for the next event.   2. Non-Event Day Tasks General Maintenance and Upkeep: Daily Floor Inspections: Perform thorough inspections of the Ground, First, Second, Third, and Fifth Floors for cleanliness and maintenance. Ensure that restrooms are regularly checked and cleaned, with all necessary supplies replenished. Check for any maintenance issues (lights, air conditioning, plumbing, or civil work) and ensure they are reported immediately to the relevant team for repair. Civil Work and Maintenance Reporting: Report any damage, wear and tear, or issues (e.g., plumbing leaks, wall damage, electrical problems) to the maintenance team for timely repairs. Ensure that the back areas and utility rooms are kept in good order. Back Area Cleanliness: Ensure that all storage areas and staff rooms are clean and organized. No unnecessary items should clutter these spaces. Check that all fire exits are unobstructed and there are no fire hazards in the back area or kitchen. Event Preparation for Future Events: Pre-Event Planning: Communicate with the event coordinator or sales team to understand the upcoming events and any special requirements (e.g., vendor setup, room arrangements). Pre-plan and schedule the setup for any future events, ensuring all arrangements are made ahead of time. Verify availability of furniture and décor items and ensure they are in good condition. If required, perform dry runs of setup (especially for buffet counters, dining areas, and event spaces). General Administration: Vendor Coordination: Ensure that any routine vendors (e.g., cleaning, laundry, maintenance) are scheduled for the required days. Vendor Movement Documentation: Continue ensuring that vendors maintain the standard of professionalism and adhere to ID checks. Employee Task Allocation: Coordinate with your team (Ganesh/Abhinav) for daily cleaning duties, assigning responsibilities to maintain cleanliness across the floors. Ensure all staff members follow safety protocols and are equipped with the necessary tools for cleaning and maintaining the space. Continual Improvement: Feedback and Reporting: Collect feedback from event coordinators, clients, and staff to identify areas for improvement. Report recurring issues or new challenges to the higher management for action. Maintain a log of daily issues, completed tasks, and maintenance requests to track progress. Conclusion: By dividing the responsibilities across specific floor managers (Dinesh Bhai with Ganesh and Ronak with Abhinav), you ensure that each floor receives focused attention and supervision. Their tasks are geared toward creating a seamless experience for guests and staff alike, whether on an event day or during routine operations. In essence: Event days will focus more on event coordination, vendor management, and maintaining aesthetic and operational standards. Non-event days will center around preparation, maintenance, cleanliness, and planning for future events. Each floor manager should be prepared for a dynamic and hands-on role, ensuring the venue always remains in prime condition.