Receptionist Cum Office Assistant

To ensure smooth front-desk operations by managing guest inquiries, maintaining records, assisting in event coordination, and representing the first point of contact for all visitors. ✅ Key Responsibilities:1. Front Desk Operations Greet and welcome guests, clients, and vendors politely. Maintain a tidy and presentable reception area. Answer incoming calls and direct them appropriately. Handle walk-in inquiries and maintain visitor records. 2. Guest Coordination (During Events)Check guest lists and assist with RSVPs. Coordinate with the banquet team to ensure smooth guest flow. Issue guest badges, tags, or entry slips if required. Handle guest complaints/queries politely and escalate if needed. 3. Administrative DutiesMaintain attendance and logbooks (staff/visitor/contractor). Manage couriers, mail, and document dispatch. Assist in documentation related to event bookings and internal communication. Maintain basic stationery and front-office supplies. 4. Booking & Inquiry Support Answer calls/emails regarding banquet booking queries. Share hall details, availability, and forward inquiries to the sales team. Maintain inquiry register/log and update follow-up status. 5. Coordination with Other Departments Inform housekeeping/security/Maintenance on any requirements or guest issues. Update banquet staff or duty manager regarding client arrival or special arrangements. 6. Event Day Specific Tasks Prepare welcome desk/station. Handle registration counter if required. Maintain client/hall handover checklist. Ensure all guest-facing materials (signages, tags, stationery) are ready. 7. Non-Event Day Tasks Support back-office with data entry or document organization. Follow up with pending inquiries or vendor documents. Help maintain vendor contact records or hall usage logs. 🧑‍💼 Skills & Qualities Required: Excellent communication and interpersonal skills Basic knowledge of MS Office (Excel, Word, Email) Customer service orientation Neat appearance and professional etiquette Problem-solving and time management skills Fluent in Hindi, English, and preferably Gujarati/Marathi