Assistant Sales Manager

Key Responsibilities: Sales and Booking Management: Handle inquiries related to hall rentals and ensure prompt responses to potential clients. Convert inquiries into bookings through effective communication and follow-ups. Maintain accurate records of bookings, client details, and payment statuses. Coordinate with clients to finalize booking details, event schedules, and requirements. Event Coordination: Act as the primary point of contact for clients during events. Collaborate with external vendors, event planners, and caterers to ensure smooth execution of events. Ensure all client requirements are met during event preparation and execution. Troubleshoot on-site issues during events to maintain client satisfaction. Property Upkeep and Maintenance Reporting: Conduct regular inspections of the banquet hall to ensure it is presentable and meets quality standards. Identify maintenance and repair needs (e.g., lighting, furniture, fixtures) and report them to the maintenance team or management. Work closely with the housekeeping team to maintain cleanliness and aesthetic appeal. Vendor and Caterer Coordination: Build and maintain strong relationships with approved vendors and caterers. Ensure vendors and caterers adhere to venue policies, timelines, and quality expectations. Act as a liaison between vendors and clients to ensure seamless service delivery. Client Relationship Management: Build rapport with clients to ensure repeat bookings and referrals. Address client feedback, concerns, and complaints promptly and professionally. Provide walk-throughs and site visits for prospective clients, showcasing the venue's features and benefits. Administrative Duties: Maintain and update the calendar of events to avoid scheduling conflicts. Prepare and share regular sales reports with senior management. Assist in creating promotional materials and strategies to attract more bookings. Ensure compliance with all venue policies, regulations, and guidelines. Team Coordination: Work collaboratively with the housekeeping, maintenance, and security teams to ensure the venue runs smoothly. Train and guide junior staff on client handling and operational procedures. Safety and Compliance: Ensure that the venue meets all safety and compliance standards, including fire safety and emergency protocols. Coordinate with the maintenance team to ensure consistent adherence to these standards. Skills and Qualifications Needed: Strong communication and interpersonal skills to handle client interactions and vendor coordination. Organizational and time-management skills to manage multiple bookings and events simultaneously. Problem-solving abilities to handle on-site challenges effectively. Knowledge of venue management, event planning, and customer service. Familiarity with basic property upkeep and maintenance procedures. Proficiency in software tools for event management and scheduling.