Floor Manager

Principal Duties and Responsibilities:

• Ensure that all customers are handled properly by the retail staff.
• In cases where customers cannot be handled by the retail sales assistants, Floor in charges have to handle them.
• Ensures that all procedures, processes and systems adopted by management are followed by staff.
• Propose, schedule and implement in-store signage and layout to maximize sales, customer satisfaction, store appearance and image towards the customers.
• Evaluates and manages sales and customer service activities and staff competencies to optimize and maintain business performance, profitability and customer satisfaction.
• Manage maintenance and ensure all infrastructure, equipment, facilities and inventory in exhibit rooms are in good working order.
• To review employee performance and to suggest actions to be taken regarding a particular employee.
• To conduct daily briefings on the activities needs to be conduct among the staff.
• To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office.
• To approve the leaves of the sales staff after it has been reviewed by the section in charge.
• To ensure all to use the movement register properly.
• To submit daily report to manager and top management.
• Monitor section supervisors and section heads.
• Follow-up of due compliance with establishments rules and regulations,
• Ensure the customers responded properly by section staff and front office staffs (Floor coordinators)
• Initiate new methods for improving service and customer satisfaction.
• Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same.
• Close monitoring of items passing during the beginning and end of each and every the day.
• Arrangement of necessary number of staffs for smooth functioning of item passing.
• Reporting to the HR department about the staff requirements of respective sections.
• To ensure all the staffs groomed properly during the working hours at the respective floors.
• To aware all staffs schedule leaves or exchange leaves, permissions.
• To ensure all the staffs updated about the new schemes, Policy changes and etc.,
• He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings.
• To ensure a proper shopping experience within the showroom.

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