Greet and assist customers in a professional and friendly manner Understand customer needs and recommend suitable jewellery pieces Demonstrate deep product knowledge on diamonds, gold, silver, gemstones, and luxury watches Achieve and exceed sales targets and KPIs Maintain the visual display and cleanliness of the showroom Process sales transactions and handle billing and packaging Build long-term customer relationships for repeat business Stay updated on latest trends, offers, collections, and promotions Manage stock and inventory with accuracy Handle customer complaints and resolve issues effectively Follow security protocols and ensure jewellery is handled carefully Assist in stock audits, tagging, and pricing
Greet and assist customers in selecting jewellery based on their preferences, budget, and occasion. Explain product details, including purity, weight, design, making charges, and certification. Build and maintain strong customer relationships to ensure repeat and referral business. Achieve monthly sales targets and contribute to the overall revenue growth of the store. Handle billing, payment processes, and maintain accuracy in sales documentation. Supervise and guide junior sales executives, providing training and support. Ensure the showroom displays are well-maintained, attractive, and organized. Stay updated with the latest jewellery trends, designs, and market competitors. Manage customer queries, complaints, and provide solutions to ensure customer satisfaction. Uphold high standards of professionalism, product knowledge, and ethical sales practices.
Key Responsibilities:Supervise and guide the sales team to achieve monthly and daily sales targets. Manage customer relations — ensure every client receives exceptional service and personalized attention. Monitor staff performance, grooming, attendance, and discipline. Oversee product display, stock arrangement, and visual merchandising on the showroom floor. Ensure cleanliness, safety, and security protocols are followed at all times. Coordinate with the back-office, billing, and inventory departments for stock movement and replenishment. Handle customer complaints and resolve issues promptly and professionally. Conduct product training and updates for sales staff. Maintain daily sales reports, staff shift schedules, and attendance records. Support promotional campaigns, festive events, and showroom activities.