Job
Description
Job in brief: Floor Manager of a Multiplex cinema Hall is responsible for the smooth daily operations of a specific floor in a movie theater, overseeing staff, customer service, and ensuring the space is clean and organized. S/he may also be involved in ticketing, concession sales, and maintaining the theater's environment. Hiring Agency: Namura HR Consulting Hiring Company: Absolute Sparkel House LLP for their customer City Pride Company Description: Absolute Sparkle is House-Keeping providing agency in Pune.Established in 2015, they provide house-keeping services for commercial and residential spaces, including daily maintenance and deep cleaning. They have a total 9 years of experience and a trained team of 150. They provide housekeeping services to businesses and private individuals. Floor Manager will be working for their customer Citypride-Kothrud Multiplex. City pride brand is known for pioneering the first multiplex in Maharashtra and only the second in India, opening in Pune in 2001 with the goal of creating a complete family entertainment center.Citypride cinemas are found in various locations across Pune, including Kharadi, Vadgaon Budruk, and Kothrud.These multiplexes offer movie screenings, food and beverage options, and amenities like wheelchair accessibility and NFC mobile payment Company website- https://absolutesparkle.in/ Company Address- Absolute Sparkle House-Keeping LLP, 3rd Floor, Pallavi House, Kamala Nehru Park Rd, opp. Datta Mandir, Erandwane, Pune, Maharashtra 411004 Working Location- City Pride,Kothru,Pune. Role: Floor Manager Employment type: Shift duty -day/night weekly off is given CTC: Maximum Annual CTC of Rs 3.3 Lac per Annum (LPA) with maximum monthly CTC of Rs 27500/- KPM (thousand Per Month) Educational Qualification: Any Graduate Experience Range: Minimum 6 Month of experience as a floor manager Key Skills: · Bachelor’s degree (Any) or min 6 Month of experience in Floor management · Knowledge of cinema operations and safety protocols · Strong customer service and complaint handling · Team supervision and staff coordination · Crowd management during peak showtimes,Knowledge of cinema operations and safety protocols · Inventory and stock monitoring (F&B, tickets, merchandise) · Good coordination skills,, time management skills and Fluent written and verbal communication in English, Hindi, Marathi. · Basic computer skills, can manage Point of Sales (POS) systems,knows reporting toosl · Flexibility for rotational shifts and duty on weekends · Ability to handle pressure and solve problems efficiently. Responsibilities: · Supervise and support floor staff to ensure smooth day-to-day operations. · Oversee daily cinema floor operations including ticket counters, concessions, and auditorium management. · Ensure high standards of customer service, cleanliness, and safety across all areas · Supervise floor staff, assign duties, and ensure timely shift rotations. · Manage crowd flow during peak hours and movie screenings. · Handle customer queries, feedback, and resolve complaints effectively. · Coordinate with projection and technical teams to ensure smooth show operations. · Monitor stock levels for food, beverages, and retail items; report shortages. · Ensure adherence to company policies, hygiene standards, and local regulations. · Train new staff and conduct regular performance reviews. · Prepare daily reports on footfall, sales, and operational issues for management.
