As a freight Operation Specialist, you will be in charge of managing daily dispatch operations, building and assigning loads to our carrier networks, tracking and tracing shipments and coordinating loads with truck drivers, brokers and shippers.
We are looking for a strategic, efficiency-obsessed, problem-solver with a high sense of urgency to help grow our network of carriers.

Key responsibilities include:

- Search for the best available loads in the market to meet our carriers expectations
- Book and negotiate the best rate possible with brokers and shippers - Manage loads and shipments in real time - Schedule required appointments - Ensure on-time pickup and dropoff always - Driver load monitoring, including resolving any issues that may affect the scheduled times for pickup or dropoff, while proactively communicating to the affected parties - Able to manage an handful of assigned trucks, while providing exceptional customer service - Manages the paperwork associated with every load booking such rate negotiations, verifying rates, broker carrier setups, rate confirmation validation and deliveries, PODs, etc. - Complete broker/carrier packets on behalf of our carrier networks - Responsibile for maintaining and developing carrier files - Track relevant key performance indicators and metrics with focus on identifying efficiencies - Maintain customer profile information and enter loads from customer tenders into our TMS - Update account managers on problem loads and what actions have been taken; update receivers and customers on status of loads - Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition - Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes - Investigate product overages, shortages, damages, and complete appropriate documentation - Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers - Provide detailed directions and instructions to properly route drivers

The ideal candidate

- Strong communication and organizational skills
- Proficient with Apple Mac OS and Google Suite (GMail, Docs, Sheets) and any related CRM - 2 years minimum experience with customer support services - Preferably with customer service and relationship management experience - Proficient in English - Team player - Ability to problem solve and adapt quickly in a fast-paced Startup working environment.

Qualification:

Any Graduate

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Flight Operation Specialist