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First Source International BPO Voice Hyderabad

First Source International BPO Voice Hyderabad

Digiads Media

0 - 3 years

2 - 4 Lacs

bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

blended process customer support fluent english csr voice process voice support us process bpo voice domestic bpo customer care international process international voice us voice process international voice process international bpo uk process domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company: First Source

Location: Bangalore

Process Openings :

1 SkyQ (Voice Technical Support)

2 Sky German (Voice Non-Technical Support)

Shift Timing:

Salary :

Communication :

Qualification :

Graduates with a minimum of 1 year of relevant experience

Background Preference :

SkyQ:

Sky German:

Additional Requirements :

Immediate Joiners Preferred (or candidates with notice period less than 1 week)

Local Candidates from Bangalore will be given preference

Plus Performance Incentives

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services to customers through effective communication skills.
Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

Bachelor's degree in Any Specialization(See above)
Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.

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