The Fintech Systems Administrator is a hands-on owner of our finance technology stack. In the first six months, you will primarily administer
BlackLine
and Zip (ZipHQ)
owning configuration, releases, access, support, and user enablement. You ll drive enhancements, coordinate releases, and ensure systems meet control requirements and business outcomes. After the initial ramp, you ll expand to adjacent platforms (e.g., Chrome River
, AppZen
, Workiva
, bot/RPA automation
) managed by the Fintech team. You ll blend strong functional finance knowledge with practical systems administration: triage issues, ship improvements, keep documentation current, and coach users so the tools are adopted the right way.
CORE RESPONSIBILITIES
Platform ownership (first 6 months):
Day-to-day admin for BlackLine
and Zip
configuration, user provisioning and RBAC (Role-Based Access Control), integrations, sandboxes, UAT, release notes, and change control.
Post-ramp expansion:
Support additional Fintech platforms (e.g., Chrome River
, AppZen
, Workiva
, bot/RPA) as directed.
Triage & support:
Serve as L1/L2 for bugs, issues, enhancement and change requests; manage the queue in the case/ticketing system; meet defined SLAs.
Release & change management:
Coordinate with vendors/consultants; plan and execute upgrades; maintain back-out plans; communicate impacts.
Documentation:
Keep admin guides, data flows, SOPs, and how-to s current and accessible.
Controls & compliance:
Enforce (access reviews, segregation of duties, change approvals, audit trails); support internal/external audits.
Integrations & data quality:
Monitor data jobs/APIs (e.g., to ERP/GL), fix failures, reconcile variances, and partner with necessary personal on root cause.
User enablement:
Deliver practical training, office hours, and job aids; gather feedback and drive adoption.
Reporting & insights:
Build/administer operational reports and dashboards that drive compliant behavior.
POSITION DELIVERABLES
Documentation:
Complete, searchable admin & user documentation for each managed system.
Training:
At least one quarterly
training course (features, best practices, SOP refreshers) plus release summaries.
Cadenced forums:
Standing syncs with key stakeholders (Accounting, AP/Procurement, Audit/Compliance, IT) with clear actions/owners.
Automation:
Identify and implement opportunities to reduce manual effort and cycle time.
Licensing:
Quarterly access reviews and a clean, least privilege role model.
Behavior change reporting:
Publish dashboards that surface non-compliant behaviors and track improvement.
Success Metrics (Examples)
Support performance:
At least ninety-five percent of high-priority and medium-priority tickets resolved within service level agreements; mean time to resolution trending down quarter over quarter.
Quality:
Fewer than two percent failed or suspended integration jobs per month; zero unapproved production changes.
Compliance:
On-time quarterly access reviews; zero material audit findings related to Fintech systems.
Enablement:
At least ninety percent satisfaction on trainings and measurable reduction in repeat tickets.
Qualifications Required
Three or more years in finance systems administration or application support within Accounting, Accounts Payable, or Procurement.
Hands-on administration experience with BlackLine.
Familiarity with Sarbanes Oxley controls and information technology general controls and with change management best practices.
Comfortable using ticket and case tools and writing clear communications for end users.
Strong problem-solving and stakeholder management skills; ability to translate business needs into scalable configuration.
Preferred
Exposure to any of this: ZipHQ, Chrome River, AppZen, Workiva, or robotic process automation, or other finance applications.
Understanding of enterprise resource planning concepts (for example, NetSuite) including general ledger, accounts payable, and purchase order processes.
Basic data skills (Microsoft Excel, Power Query, and Structured Query Language) and reporting experience (for example, Power BI).
Familiarity with Information Technology Infrastructure Library, Agile methods, or Project Management Professional-style practices; experience supporting audits.
